AI speeds up CX, but alignment still decides success
AI improves the speed and scale of customer experience decisions, but won't resolve organizational alignment problems behind most CX failures.
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AI improves the speed and scale of customer experience decisions, but won't resolve organizational alignment problems behind most CX failures.
Shiv Gupta | Mar 9, 2026 at 9:08 am ETLoyalty eroded as brands optimized engagement, discounts and optics instead of durable value. Economic pressure is forcing a reset.
Shiv Gupta | Jan 26, 2026 at 8:34 am ETStronger modeling and disciplined measurement help marketing earn credibility where it matters most.
Shiv Gupta | Nov 19, 2025 at 8:47 am ETCustomer lifetime value can’t be gamed with lock-ins or campaigns. Sustainable growth depends on delivering real customer experiences.
Shiv Gupta | Sep 26, 2025 at 9:12 am ETGreat CX starts with purpose, not technology. Create smart, human-centered experiences by focusing on what really matters.
Shiv Gupta | Jul 22, 2025 at 9:00 am ETFrom LeBron to micro-influencers, not all endorsements hit. Use data — not just gut — to choose the right partners.
Shiv Gupta | Apr 9, 2025 at 2:12 pm ETAI success starts with better data practices. Learn to turn flawed datasets into opportunities for smarter marketing analytics.
Shiv Gupta | Jan 15, 2025 at 11:48 am ETMarketing should be positioned as a strategic driver of growth and long-term value. How do you make that happen?
Shiv Gupta | Nov 13, 2024 at 12:17 pm ETBreathe new life into underutilized market research through reanalysis, data integration and advanced analytics techniques.
Shiv Gupta | Sep 10, 2024 at 10:23 am ETEffective ways to tackle ROI challenges, justify marketing spend and leverage AI for better analytics and sustainable growth.
Shiv Gupta | Jul 16, 2024 at 9:49 am ETProblems demonstrating marketing ROI? Think about company performance rather than marketing performance and reconsider your metrics.
Shiv Gupta | May 14, 2024 at 10:14 am ETLearn how AI-driven data mining and sentiment analysis can deliver more accurate and actionable customer insights.
Shiv Gupta | Mar 13, 2024 at 10:23 am ET