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U.S. Citizens Services

Appointments

Please create a profile and make an appointment in Jerusalem or Tel Aviv for passports, Consular Reports of Birth Abroad, and notary services.

Denial of entry:

If you are denied entry into Israel at Ben Gurion Airport or at a land border crossing, or you experience discrimination (even if you are admitted) you can contact the American Citizens Services (ACS) Unit at the U.S. Embassy in Jerusalem or at the Embassy Branch Office in Tel Aviv.

By using the U.S. Embassy Jerusalem and Branch Office Tel Aviv online reporting form.
By phone: U.S. Citizens can call the Embassy at the phone numbers on our website: U.S. Citizen Services – U.S. Embassy in Jerusalem (+972-2-630-4000) or Embassy Branch Office (EBO) in Tel Aviv (+972-3-519-7575).
You may also wish to contact the auditor for the Israeli Population and Immigration Authority at TZ@piba.gov.ilto report discrimination at an airport or Port of Entry or you can report discrimination at a checkpoint with the West Bank or Gaza to COGAT: inquiries@cogat.gov.il or +972-03-6977577