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Communication is Key
Having accurate information means we can help you effectively and efficiently, especially in the case of an emergency. If you are a new or existing owner and need to provide or update your contact information, you can do that here. Are you moving and need to cancel your payments? You can do that here too! Check out our list of forms.
I’m a new owner – what do I need to do?
Fill out the Unit Owner Information form in full, and make sure to indicate your consent for email communication. We highly recommend that you pay your monthly fees via Pre-Authorized Payment, so you will also need to submit the Condo Fee PAP form as well as a void cheque. If you are renting out your unit, you are also required to fill out a Lease Summary form.
I’m selling my unit – is there a form for that?
Yes! The Condo Fee Payment Cancellation form directs us to cancel your PAP payments at the appropriate time. Even if you do not pay by PAP, please fill out this form (including the closing date) so that we are aware that the unit is changing hands.
I would like to run for the Board of Directors at the upcoming AGM.
Great! Fill out the Candidate Disclosure form before the deadline indicated in the Annual General Meeting package posted on your community website (there is a copy of the Candidate Disclosure form in there too). We encourage you to get in touch with your condominium manager if you have any questions about the form or what it’s like to be on a Board of Directors.
I’m not able to attend the upcoming Annual General Meeting for my condominium.
By filling out a Proxy form, you can have your interests represented by someone who is attending on your behalf (your proxy). Please refer to the full Annual General Meeting package in the Document Library of the community website for meeting details. Make sure to check out the Proxy Instructions when filling out a Proxy form.
I’m looking for condominium documents and can’t find them on the community website.
The community website includes condominium documents such as: the declaration, bylaws, rules, policies, owner’s meeting information, budget packages, etc. If there are other documents or corporation records that you would like to review (board meeting minutes, contracts, etc.), you will need to make a request using the Record Request form. This prescribed form is also available on the Condominium Authority of Ontario website.
Unit Owner Information
Lease Summary
Condo Fee PAP
Condo Fee Payment Cancellation
Proxy
Proxy Instructions
Record Request
Candidate Disclosure Form
See what our clients are saying
“[Five Rivers Property Management Group] is a valuable and trusted professional partner of the RLB Condo Team. Their attention to detail and thorough accounting records make auditing the corporations they manage a dream! [Five Rivers] supports and contributes their expertise to the Canadian Condominium Institutes Grand River Chapter, which provides education to their condo Boards and the community at large.”
"Our condo has been managed by [Five Rivers Property Management Group] for almost 20 years now. We have benefited from their knowledge, expertise and support over these years. Managers are responsive and helpful as they work closely with our board of directors. Our building and community have grown with the professionalism of the staff at [Five Rivers] and the guidance they provide. I would recommend [Five Rivers] for any property management as trust and service are hallmarks of the company. Thank you to [Five Rivers] for all the hard work and collaboration over the years - and here's to many more ahead."
“Our self-managed condominium has contracted with [Five Rivers Property Management Group] to provide financial services, i.e., the Condo Books package, as of January 2021. We are very pleased with the service provided: the staff are very knowledgeable and provide consistent, organized, professional customer service. We can always count on timely and informative responses to our queries and needs.”
“[Five Rivers Property Management Group] has consistently demonstrated outstanding professionalism in managing our condominium community. Their excellent handling of resident issues, top-notch financial acumen with reports and prompt communication have earned our trust and confidence. We highly recommend their service to any condo board seeking a reliable and knowledgeable management partner.”
“Woodhouse Restorations loves partnering with [Five Rivers Property Management Group] because of their incredible friendliness, responsiveness, and professionalism. Their clear communication and supportive approach make every project a smooth and enjoyable experience. As a preferred contractor, we appreciate their resourcefulness and their commitment to confidentiality. [Five Rivers] truly stands out as a leader in the industry, and we look forward to many more successful projects with them!”
“Since 2016, [Five Rivers Property Management Group] has managed our property, being a large and busy building currently undergoing an exterior renovation. Our property manager is professional and knowledgeable which helps to keep our building running smoothly. We consider ourselves fortunate to have such valuable guidance.”
“I have been doing snow contracts and different jobs with [Five Rivers Property Management Group] for over 15 years now. They are very professional and easy to work with. They always have the best interests of the condo owner’s top of mind, and it shows in how the sites are run. They are one of our best clients!”
Interested in our services?
We offer a variety of management options. Not sure if professional property management is for you? We’re happy to chat and answer any questions you may have.