Don’t make guesses about your team’s shared inbox performance
Analyze real-time KPIs and leverage comprehensive reporting features to make informed decisions to optimize business operations.
Analyze performance trends
Enhance data-driven decisions
Drive more business
Keep vital metrics front and center
Customizable dashboards track KPIs like unassigned messages, average reply time, and email volume every 60 seconds, enhancing strategy without manual reports.
Staff effectively during peak hours
Analyze email volume and response times with metrics like user closed counts and initial replies today to optimize staffing for more cost-effective headcount planning.
Improve operations with detailed reports
Access various reports, including email volume trends, response time analysis, SLA compliance, and closed conversation statistics to enhance team efficiency.
Key features for robust reporting & analytics
From unanswered message alerts to Inside Reply SLA metrics, discover the Emailgistics features that drive efficiency through data.
Dashboard Layouts
Customize your dashboard with multiple gauge options and create unique dashboards for each mailbox, providing management with a transparent view of team performance.
SLA Compliance
Stay on top of service-level agreements with Inside Close SLA and Inside Reply SLA metrics, as well as instant notifications when SLA deadlines approach.
Alerts
Set customizable alerts for unanswered messages and unassigned message backlogs, taking into account regular business hours and user availability.
Data Exportation
Emailgistics data can be exported and combined with other sources to gain a full understanding of your business trends and customer experience.
Robust Security and Privacy
Emailgistics is compliant with SOC 2, GDPR, and HIPAA, ensuring your data is safeguarded by the highest standards of cybersecurity and privacy.