Empower your team to effectively manage projects with ease
Address unique challenges faced by manufacturing and engineering teams using shared inboxes, including slow responses, fragmented communication, and limited performance insights.
Reduce resolution time
Streamline team collaboration
Make data-driven decisions
Increase visibility and improve team collaboration
Designating messages to a specific user based on customizable rules prevents conflicting replies and enhances accountability.
With conversation history and internal notes, project managers and customer service agents can collaborate on information without the clutter or forwards of CCs.
Prioritize important messages with smart handling
Advanced distribution and tagging automatically categorize and prioritize incoming emails related to production schedules, supply chain issues, and quality control inquiries.
This keeps high-priority tasks in focus, minimizing response times and streamlining actionable item management.
Enhance performance through effective reporting
Monitor key performance metrics with robust analytics and reporting features such as resolution times for maintenance requests and response rates for customer inquiries.
With easy-to-generate reports, teams can facilitate data-driven decision-making and gain actionable insights to improve performance.
Address service issues before they escalate
Track response and resolution times against SLAs set for clients and suppliers and easily identify bottlenecks and backlogs in service with real-time dashboards.
Receive instant insights and alerts to ensure timely resolutions and adherence to industry standards, and to mitigate production delays.
Essential features for dynamic teams to remain responsive and aligned
Emailgistics optimizes shared inboxes with automation, collaboration tools, and robust analytics, ensuring you meet SLAs seamlessly and keep production on track.
Auto-Assignment
Distribute incoming emails evenly among team members based on their current availability, enhancing responsiveness and reducing delays.
Rules
Assign, auto-reply, and tag emails automatically based on content, sender, urgency, and more by creating unique rules.
Tags
Tag messages for workflow and reporting, either with rules or manually inside an email. Tags are integrated with Outlook categories for easy sorting of messages.
Notes
No more CCs, BCCs, or forwards. Coordinate responses, log customer details, or manage internal tasks, allowing your team to stay aligned without risking sensitive information.
Conversation History
Maintain continuity with a single source of truth for all actions and communications regarding emails, allowing teams to collaborate efficiently.
Analytics
Utilize real-time data to track performance metrics like response times and inquiry volumes, facilitating informed decision-making for operational improvements.
Reports
Analyze email volume and response times with metrics like User Closed Counts and Initial Reply Counts to adjust staffing and schedules. Gain insights into service levels via SLA violation and compliance reports.
Outlook Integration
Reduce IT workload and user training by keeping email within your M365 environment. As a Microsoft Certified Partner, Emailgistics has proven expertise in MS systems, ensuring seamless integration with Outlook.
Top-Tier Compliance
Emailgistics is SOC 2-, GDPR-, and HIPAA-compliant, guaranteeing your data is protected by the highest cybersecurity and privacy standards.
Delight customers with quick and accurate responses
Spend less time hunting for information and more time resolving client inquiries.
“Before Emailgistics, it could take a day or more to reply to customer emails. Now, our average reply time is 1 hour and 20 minutes.”