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How to View and Filter Activity Logs in LoyaltyX

Activity logs enable businesses to monitor and assess the specifics of each transaction in their loyalty programs through review and assessment. Without the ability to properly analyze the activity logs, businesses would not be able to identify challenges, assess the success of the loyalty programs, or adequately address any disputes with customers.

In this article, you will learn about how you can access, filter, export, and analyze your loyalty account’s transaction history through the available reporting tools in our WooCommerce rewards plugin.

What Are Activity Logs? #

Activity logs record all transactions that have taken place in your loyalty account, where your points were earned and redeemed. Each log entry shows:

  • Date/Time of transaction.
  • Customer name, email address and user ID.
  • Number of points that were earned/used (indicated by the color of the amount).
  • Type of transaction (e.g., order completed, manual adjustment, level up, etc.).
  • Detailed description of the transaction.
  • Order number or coupon code for related item (if applicable).
  • The remaining point balance after the transaction is processed.

Why You Should Keep an Activity Log?

Activity logs are basically the accounting statements for your loyalty program, but they’re also great for:

  • Proving that customers earned or redeemed points and pinpointing any differences in their point balances.
  • Recognizing what earning/redemption rules are used most often.
  • Identifying trends in your program.
  • Reporting on the effectiveness of your loyalty program.
  • To obtain all customers’ activity from your entire program:
  • Understanding how customers engage with the loyalty program.
  • Producing reports on the overall performance of the loyalty program.

Access All Activity Logs #

To find all customers’ activity in your entire program, complete the following:

  1. Log in to your WordPress Admin as an Administrator user.
  2. Navigate to the menus: DevDiggers Plugins → LoyaltyX → Logs.
  3. Review the Activity Logs, which display all activity by all customers.
  4. Use the Pagination option for easy navigation.
  5. Use this information as an overall activity monitor for your Program and to track trends.

Activity Log Interface Overview #

Logs at the Admin End Screenshot
Showing the list of logs at the admin end of the plugin

The Activity Log displays the following columns detailing the log entries:

  1. ID: Sequential number used to identify each log entry.
  2. User
    • The customer’s email address and ID.
    • When clicked on, it will open the profile of the customer.
  3. Points
    • Points associated with the transaction.
    • Points earned/added will show in GREEN (positive numbers).
    • Points redeemed/deducted will show in RED (negative numbers).
  4. Event
    • Type/category of the points activity.
    • Examples include: Order Complete, Daily Login, Fixed Discount, Free Item and Manual Adjusted by Admin.
    • It tells you the rule or action that caused the points to be adjusted.
  5. Description
    • Detailed description of the transaction, such as what you got points for and how many Points were earned for that transaction.
    • Here are a few example descriptions that could appear: “I earned 185 Points for this purchase”, “I earned 422 Points for this purchase”, “I redeemed 200 points for a Fixed Discount reward”, “I earned 5 Points for logging in daily on the site”.
  6. Related ID
    • An identifier used to track the origin of the transaction when Points were earned. This identifies the order or coupon that created the points activity.
    • The Related ID will typically look like: “Order: #220” or “Coupon: PRW-VKW429PN”.
    • The Related ID is used to link point activity back to other related transactions.
    • Related ID is often not included in the case of point activities that do not have a direct correlation to prior transaction(s) (i.e., Level-Up, Manual Adjustment).
  7. Date
    • The date and time of the transaction.
    • Dates will be displayed in your Store’s time zone.

Filtering and Searching Activity Logs #

1. Filter by Event Type #

  1. Click the “Choose an option…” dropdown near the top of your logs page.
  2. Select one of the event types listed below:
    • Admin Manual Adjustment
    • Order Complete
    • Order Refund
    • Order Cancel
    • Order Failed
    • Birthday
    • Level Up
    • Points Converted
    • Discount Coupons
    • Percentage Discount Coupons
    • X Gets Y
    • Bundle
    • Free Shipping
    • Free Product
    • Daily Login Rewards
  3. If you do not wish to filter by event type, leave the box blank and all events will show up in your logs.
  4. Filtering helps you understand ways people engage with your application and helps identify trends or patterns for further improvement.

2. Date Range Filters #

  1. Find the “From:” date field.
  2. Type the starting date in the dd/mm/yyyy format (ex. 15/10/2025), or click on the calendar icon to use the date picker.
  3. Find the “To:” date field.
  4. Type the ending date in the dd/mm/yyyy format.
  5. To view all entries, leave both the from and to date fields blank.

3. User Filters #

  1. Click on the “Select User” drop-down list.
  2. Type in either the user’s name or email address. You must enter at least one character for the search to work.
  3. The results will be displayed as follows: (#ID) Name <email>.
  4. You will only see activities associated with the user you selected.
  5. Filtering by user can be helpful when investigating issues that are customer-specific.

4. Apply Filters #

  1. Set all of the desired filters.
  2. Click the blue “Filter” button.
  3. The displayed table will show only those entries that had a matching filter.
  4. The displayed “X” items are the count of those entries that matched your filters.
  5. The pagination will reflect the number of matching entries and has been updated to reflect only those.
  6. You can click Filter again with empty filter fields to return to viewing all entries.

5. Search Functionality #

  1. Box on the right side – click the “Search” button.
  2. Type in words you want to look for anywhere in a row in the table.
  3. Look at all columns: email addresses, Customer names, descriptions and Customer IDs.
  4. The result of your search will show in yellow wherever it matches.
  5. If you want to find things quickly without applying any filters, this is the way to do it.
  6. Example of results:
    • Searching for john@email.com will show you all the activity for that customer.
    • Searching for “Delayed” will show you descriptions for adjustments regarding delays.
    • Searching for ”+500” will show you all high dollar amounts in point transactions.

Next Steps #

You now know how to use the activity logs within the Activity Log feature.

  1. Explore Your Data: Use the Activity Log to filter the activity logs to better understand how your loyalty program works.
  2. Set Up Event Monitoring: Check your activity logs regularly for odd events or signs of fraudulent behavior.
  3. Investigate Customer Issues: When customers report a balance dispute, review the activity logs to investigate how the dispute occurred.
  4. Identify Trend Analysis: Identify your most commonly used points-earning and points-redeeming rules.
  5. Reporting the Activity Logs: Export activity logs to view your average program key performance indicators and program performance.

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