Refund Policy

DevDiggers aims to deliver high-quality WordPress and WooCommerce plugins. We feel that every customer deserves to be happy with their purchase, and we have faith in the quality and functionality of our products.

This policy will clarify under what circumstances and how we can issue refunds, what items will be covered, and what steps you have to take.

1. Refund Eligibility

We will issue a refund within 14 days of the original purchase date if you meet all of the following criteria:

  • A product is defective, not functioning or does not have essential functionality as advertised.
  • The issue is being caused by our product and is not being caused by a third-party plugin or theme, server configuration, or custom code.
  • You have completed all of the required troubleshooting with our support team (please refer to Section 2)
  • Our support team has confirmed that they cannot resolve the issue.

If your situation meets the criteria, we will issue a full refund.

2. Required Troubleshooting Steps

To do a refund, you must:

  1. Look at the documentation and product demo/tutorials.
  2. Verify the server you are using meets our plugin and WordPress requirements.
  3. Switch to a default WordPress or WooCommerce theme (e.g., Twenty Twenty-Five or Storefront), and disable all other plugins (besides the ones that are required for our product) to confirm that it is definitely occurring.
  4. Then you can reach out to our support team through the Contact Page with:
    • Your purchase/license code and the email address you registered with.
    • The issue you would like refunded.
    • Any steps that produce the issue you are requesting a refund for.
    • Any screenshots or screen recording (as necessary).
    • If you are having trouble with your issue, offer us temporary admin or FTP access if we need to debug your issue.

Refund requests will only be considered where the steps listed above have been performed.

3. Non-Refundable Conditions

We will not provide refunds for the following:

  • Issues caused by third-party code (plugin, theme, snippets, or custom code).
  • General change of mind or complete lack of use of the product.
  • Failure to make use of a feature of the product that did not exist on the product page.
  • Incompatibilities with other plugins, themes, or custom changes beyond our control.
  • Any requests to develop custom functionality or enhancements.
  • Successful fulfillment of all of our services, including:
  • Requests for refunds are made after 14 days from your purchase date.

4. Refund Request Steps

  1. To request a refund, you must fill out our contact page and make your request within 14 days of your purchase.
  2. When you fill out your refund request, you need to include:
    • Your order information.
    • What the issue was and what troubleshooting steps you undertook.
    • Confirmation that you deleted all files associated with the product from your server or hosting account.
  3. When you submit your refund request, we will act on your request and get back to you in 2-5 business days.
  4. If you are approved for a refund, we’ll send your refund back to your original payment method (PayPal, Stripe, etc.) in 5-10 business days.
  5. Upon the process of refunding your order:
    • Your license will be revoked.
    • Your access to the product, updates, and support will be revoked immediately.

5. Important Notes

  • If you open a payment dispute/chargeback before you contact our customer support team, you could lose your right to a refund and/or delay your refund.
  • Fraud will result in account termination and possible reporting to payment processors.
  • By accepting a refund, you agree to cease use of the product and delete all copies from your system.
  • If we determine you have not complied with the requirements in this policy, we are under no obligation to approve your refund.
  • In the case of special circumstances, we will issue a refund at our sole discretion.