COPS Professional Monitoring is proud to call 3 states home and 9 more next-door neighbors.

With no concentrated mega-centers making employees feel like numbers, our network of smaller hometown monitoring centers makes our team members feel valued, invested, and eager to serve your customers – wherever they are.

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Our management team has decades of experience providing professional monitoring, has performed thousands of line swings, and has a clear understanding of what it means to support alarm dealers of all sizes. As the “Best in Class” monitoring provider, COPS talented leadership is among the industry’s very best.

We offer a full range of monitoring services, full-featured API, and dealer services for companies of all sizes. From local startups to large national brands, COPS has the experience and the resources to provide the tools and the support you need to run your business at every stage of your growth.

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What qualities make the best dispatchers?

It’s a critical question because the person on the phone is representing your company!

We believe our selection, testing and ongoing training process is among the best in the industry. You can rely on COPS to provide your customers with highly trained, caring professionals to be their lifeline when they need it most.

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At COPS, our success is dependent on your success. We do not sell, install, own accounts or compete with your business in any way. 100% of the accounts we monitor are for independent alarm companies.

Why is this important?

Companies that offer monitoring in addition to running their retail alarm business not only have a part-time focus on supporting their dealers, they may actually be directly competing with you. COPS is laser-focused on one thing: providing the best professional monitoring to your customers and support for your business.

In an industry flush with acquisitions and consolidations, will the monitoring company you choose today be there for you tomorrow?

COPS will. 

COPS has been providing high-quality monitoring and dealer services since 1978. Our ongoing commitment to continually reinvest in our employees, monitoring stations, technical infrastructure and our dealer base has made COPS the #1 professional monitoring company in the industry. 

Our award-winning network of monitoring stations is like no other in the industry. All of our locations are hot-redundant (staffed 24/7) and load-sharing, which means the alarms are delivered to the first available dispatcher across all of our locations with a goal of providing some of the fastest and most reliable response times in the industry.

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