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Privacy Policy

1. Introduction

At Codener, your privacy matters. This Privacy Policy explains how we collect, use, share, and protect your personal data when you visit our website, request our services, or contact us. By accessing our website or engaging with us digitally, you agree to the terms outlined in this Privacy Policy.

2. What Personal Data We Collect

Data Type

What We Collect

Contact Information

Name, email address, phone number, business name, billing and shipping details

Account Credentials

Username, password, saved settings (if registered)

Communication Records

Messages via email, live chat, WhatsApp, Instagram, and Facebook

Project & Transactional

Requests, briefs, estimates, invoices, service feedback, and payment records

Technical Metadata

IP address, device type, browser version, site usage behavior via cookies/analytics

We do not collect or retain your sensitive payment information. Payments are securely processed by third-party providers.

3. How We Use Your Personal Data

    • Your personal data is used to:
    • We use your details to execute projects such as website development, app building, and UI/UX improvements.
    • We use contact and communication data to update you, clarify project stages, and respond to questions.
    • Billing data helps us generate invoices, process payments, and keep track of completed transactions.
    • We use technical insights and user activity to improve how our website works and how we deliver services.
    • With your permission, we’ll share occasional promotions or updates that may be relevant to your business.
    • Certain data is stored and processed to meet tax, legal, or industry-specific obligations.
    • Your data helps us identify and stop misuse of our platforms or any attempt at unauthorized access.

4. Sharing of Personal Data

We never sell your personal data. We may share it under the following circumstances:

  1. Service Providers: With trusted third parties such as:
    • Payment processors (e.g. Stripe, PayPal)
    • Hosting and cloud storage providers
    • CRM or project management platforms (e.g. Trello, Notion)
    • Email marketing or feedback tools
  2. Legal Authorities: Where legally required for audits, investigations, or court orders.
  3. Delivery Partners: Only in cases where physical goods (e.g. merchandise or printed documents) are being shipped to you.

5. Data Security

We implement industry-standard security measures to protect your data:

  1. SSL encryption for our website and communication channels
  2. Restricted access controls and user authentication
  3. Secure cloud storage with backup protocols
  4. Internal training and privacy policies for our team

In the event of a data breach, we will notify affected users and relevant authorities in compliance with applicable regulations.

6. Data Retention

At Codener, we retain your personal data only for as long as it is reasonably required to fulfill the purposes for which it was collected. This includes the delivery of services, maintaining communication throughout the project lifecycle, and providing post-project support when applicable.

We may also retain certain data for legal, regulatory, and operational reasons. This includes compliance with accounting and taxation requirements, contract enforcement, audit obligations, and resolving any potential disputes that may arise after the completion of a service.

In particular:

  • Project-related files, invoices, and communication records may be stored for a defined period to maintain transparency and record-keeping.
  • If you have subscribed to our mailing list or given marketing consent, your contact information will be retained until you opt out or request deletion.
  • Access credentials, design assets, or app source codes will only be stored beyond project completion if specified in your contract or with your written consent.

Once the data we have collected is no longer necessary for the reasons outlined above, we will take appropriate steps to securely delete, anonymize, or archive it in accordance with industry best practices and applicable data protection regulations.
We periodically review the data we store to ensure that it remains necessary, accurate, and up-to-date. You may also contact us at any time to request the deletion of your personal data, subject to any legal obligations we are required to meet.

7. Updates to This Policy

We may update this Privacy Policy periodically. When we do, we’ll post the revised version here and update the ‘Effective Date’ at the bottom.

Contact Us

If you have any questions, feedback, or requests about this Privacy Policy, please contact: Codener

Email: hello@codener.com 

Updated on: 11 July 2025