Contact Cnvrse Support

Need help with Cnvrse? Contact our support team using the form below. We respond to all inquiries within one business day. Moreover, most issues are resolved within a single reply.

Before You Contact Us

Many common questions are already answered on our FAQ page. Additionally, here are quick solutions to the most frequent issues:

  • Plugin not connecting to Telegram? — Verify your bot token in the Cnvrse settings. Also make sure your site uses HTTPS, which Telegram requires for webhooks.
  • Chat widget not appearing? — Check that the plugin is activated and that your theme does not have a caching plugin serving stale pages. Clear your cache and check again.
  • License key not working? — Make sure you copied the full key from your purchase confirmation email. Consequently, check for extra spaces at the beginning or end.
  • Need a refund? — We offer a 14-day refund policy. Describe your issue in the form below and our team will assist you promptly.

Submit a Support Ticket

Submit a ticket to our friendly support team and let us help solve your issue. Furthermore, please include your site URL and a description of the problem so we can assist you faster.

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    LIVE Support Chat – Not a Robot!

    What to Include in Your Message

    To help us resolve your issue quickly, please include the following details in your contact message:

    • Your WordPress site URL.
    • The Cnvrse version number (found in Plugins, then Installed Plugins).
    • A description of the issue, including what you expected and what actually happened.
    • Screenshots if the issue is visual or involves an error message.
    • Your license key or the email address used at purchase.

    The more details you provide, the faster we can diagnose and fix the problem. In most cases, our team resolves issues within 24 hours of receiving a complete report.

    Other Ways to Reach Us

    For security-related issues such as a compromised license key or a vulnerability report, contact us immediately through the form or by email. We treat security reports with the highest priority. Specifically, we acknowledge all security reports within four hours during business days.

    Support Hours and Response Times

    Our support team operates Monday through Friday. In addition, we monitor urgent tickets during weekends. Here are our typical response times:

    • PRO license holders: Priority support with responses within 2 hours.
    • Lite (free) users: Standard support with responses within 48 hours.
    • Pre-sale questions: Responses within 24 hours.

    We are a small, dedicated team that takes every support request seriously. Although response times may vary during high-volume periods, we always aim to exceed these estimates. You can learn more about our plugin and its integrations on the WordPress.org plugin directory.

    Thank you for choosing Cnvrse. We look forward to helping you get the most out of your WordPress live chat experience. Your success is our priority.