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Emergency for U.S. Citizens

In Case of Emergency

For US Citizens

For emergencies regarding U.S. citizens during regular business hours (8:30 AM – 5:00 PM, Monday – Friday), please call (+56) 2 2330 3716. After hours, weekends, and holidays, please call (+56) 2 2330 3000.

For all non-emergency matters, please contact the American Citizen Services unit using our navigator.

The Embassy/Consulate is closed to the public on Chilean and U.S. Public Holidays. See the following link for a list of these dates.

If you are a victim of crime, call the local police at 133. The U.S. Embassy cannot take custody of U.S. citizens or intervene in Chilean legal procedures.  All U.S. citizens are subject to the laws of the Government of Chile.

If you are injured and require immediate medical attention, call emergency medical services at 131.

If your passport was lost or stolen, see information for obtaining a replacement or emergency passport on our website.  Unless it is a life-threatening situation, the embassy will assist you with a limited-validity emergency passport on the next business day. Please be prepared to contact your airline to reschedule flights.

Chilean Emergency Contact Information

Carabineros:

  • 133 (Emergencies)
  • 135 (Drugs)
  • 139 (Information)
  • 147 (Children)
  • 149 (Family)

Policía de Investigaciones de Chile (PDI): 134

Ambulance: 131 (Región Metropolitana)

Air Search and Rescue – Servicio de Búsqueda y Salvamento Aéreo (SAR) FACh: 138

Forest Fires (Conaf): 130

Fire Department (Bomberos): 132

Coastal Rescue Unit (Unidad de Rescate Costero – DIRECTEMAR): 137

Andean Rescue Corps (Cuerpo de Socorro Andino): 56-2-26994764 (Región Metropolitana)

Domestic Violence (Servicio Metropolitano Violencia Intrafamiliar): 800 22 0040

Non-U.S. Citizens

For Non-U.S. Citizens

Legal Permanent Residents and Non-U.S. Citizens should seek assistance from their nearest embassy or consulate.  The American Citizen Services unit does not answer questions related to non-immigrant or immigrant visa matters.

Non-Emergencies

For all non-emergency matters, contact us though our navigator.