About Us
For the last 35 years, CCS has developed its expertise, providing high quality support for its clients. Whether EAPs, workplacehealth, CISMs or other wellbeing services, our products are always driven by standards of clinical excellence and scientifically proven methodologies. Blending the know-how we have developed over the last three decades with the most modern tools, we always deliver effective and impactful services to our customers.
Our Vision
We believe in a world where companies and employees aid each other towards mutual growth.
Our Mission
At CCS we want to bring the highest level of expertise to our clients. We believe in the unbreakable link between a company’s success and the mental health and wellbeing of its employees.
Values
Clinical and Professional Excellence
We will always stand for the highest level of quality and clinical expertise in the delivery of services. From our Masters and PhD counsellors to the latest psychological methodologies used and from strict clinical case monitoring to vetted referral resources, our Clinical Department manages and constantly develops our standards ensuring that CCS always raises the bar in terms of Clinical and Professional excellence.
Scientifically Driven Services
Our philosophy will always be rooted in scientifically validated methods and approaches to counselling, service delivery and product development. In an age where novelties easily catch attention we will always – exclusively – implement tools and methodologies that have been peer-reviewed, efficacy- proven and internationally accepted by the leading scientific and professional forums.
Culturally Sensitive Approaches
One size truly does not fit all when it comes to human care. It takes know-how, experience and qualified local resources to be able to provide psychological support across large areas of population. Cultures, backgrounds, life-views, perspectives, meanings, laws, etc. differ from country to country and even region to region and our service models will always ensure all are considered when helping an individual with adequate guidance.
Localised Presence
CCS firmly believes that the best support is provided by experts and professionals who share the same cultural background as the person seeking support. While we maintain very high and strict expertise standards and credentialing requirements across all regions of service, CCS will match beneficiaries with counsellors from their own cultural background. We are aided in this exceptionally rare service pillar by a vast professional network of over 3000 experts.
Client Satisfaction Focused
It all comes down to helping your organization by helping its people and their satisfaction is paramount to us. That is why we conduct thorough satisfaction measurements; clinical efficacy assessments and our counsellors utilise session evaluation instruments to guarantee service objectives are constantly met. We are proud that CCS always maintains an average satisfaction score above 4.8 (out of 5) across the tens of thousands of individuals we help on a yearly basis.
Tradition and Modernity
CCS is one of the very first EAP and Mental Wellbeing companies in Europe and hence we are proud of our historic heritage. The knowledge and know-how we have developed over the decades give us an irreplaceable pool of expertise. Nonetheless, while we treasure our past, we will always look boldly towards the future. The world is constantly developing and so does CCS, by incorporating digital service tools, embracing modern clinical methodologies and constantly striving to foresee and meet the needs and struggles of today’s employees and organisations.
Data Protection
CCS holds an ISO 9001:2015 quality management certification and an ISO 270001:2022 security management certification.
CCS is certified as a GDPR-compliant company.
CCS owns its own highly-secure Data Base Management tool and all its servers are located within the EU, in full compliance with EU data management and protection regulations.
CCS fully employs the services of specialised and dedicated DPO and INFO-SEC professionals.
CCS Locations
CCS offering its services in 50 different countries in Europe and the MENA region has grown steadily over the years to cover such large geographical area, with locally Integrated networks of professionals.
To contact experts in a specific country, please fill out our contact form, and we will direct you accordingly.
History
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1988
May 19
CCS is founded in the BENELUX area
Covering Belgium, The Netherlands and Luxembourg
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1990
Jan 09
Western and Central Europe expansion
CCS expands its services to Austria, Germany, France, Switzerland, Italy, Spain and Portugal
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1995
Mar 15
CCS reaches 100.000 lives covered
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1996
Mar 12
CCS takes part in founding
The European Network for Workplace Health Promotion
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1997
Jul 08
Western and Central Europe expansion
CCS is the first provider to deliver services in Romania, Hungary, Poland, The Czech Republic, Slovakia and Ukraine
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1998
Feb 03
Turkey expansion
CCS is the first provider to deliver services in Turkey
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2000
Feb 08
CCS partners with InfoTech
To provide the Wellness Checkpoint Health Risk Assessment
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2002
Mar 05
CCS becomes a member of the EAEF
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2005
Oct 05
CCCS develops the DMA
CCS reaches 1.000.000 lives
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2008
Feb 14
Russia expansion
CCS is the first provider to deliver services in Russia
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2013
May 08
CCS launches the EHP
An online self-help platform dedicated to employees of client companies
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2015
Jun 30
Middle East expansion
CCS is the first provider to deliver fully localised services in the UAE, Saudi Arabia, Qatar, Kuwait, Jordan, Lebanon, Oman, Bahrain and Yemen
May 04
CCS launches the first Pan-Arabic Intake center
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2016
Mar 08
CCS hosts annual EAEF conference
CCS hosts the annual EAEF conference in Bucharest, Romania
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2017
Mar 01
North Africa expansion
CCS is the first provider to deliver fully localised services in, Egypt, Morocco, Tunisia and Algeria
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2018
Nov 15
Scandinavian expansion
CCS provides fully localised services in Denmark, Sweden, Norway and Finland
Aug 14
Second Central European expansion
CCS expands its localised services to Croatia and Slovenia
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2019
Mar 12
Second Eastern European expansion
CCS expands its localised services to Bulgaria and the Republic of Moldova
Mar 06
The CCS global network reaches 3000 experts
Counsellors, psychologists, clinicians, psychiatrists, social workers, legal and financial advisors
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2020
Aug 12
CCS services become fully available online
With the outbreak of COVID-19 pandemic, all CCS services become fully accessible online
Feb 10
Baltic expansion
CCS expands its localised services to Latvia, Lithuania and Estonia
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2021
Oct 13
Pakistan expansion
With the outbreak of COVID-19 pandemic, all CCS services become fully accessible online
Feb 08
Balkan expansion
CCS becomes the first provider to offer localised services in Serbia, Montenegro and Bosnia Herzegovina
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2022
Nov 08
CCS launches CareConnect
Covering 28 language regions through one central access point
Oct 04
CCS acquires a license to provide AUXILIO