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Help Centre

Frequently Asked Questions

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Recipes & Access

How many recipes are available?

We have 105+ professionally developed recipes spanning Breakfast, Lunch, Dinner, Desserts, and Baking. New recipes are added every week.

Can I view recipes for free?

Yes. Free users can browse all recipes and view ingredients plus the first 3 steps. A subscription unlocks full instructions and nutritional data.

How do I unlock all recipe steps?

Subscribe to a Monthly ($9.99/mo) or Annual ($4.99/mo equivalent) plan. After subscribing, all steps are immediately accessible.

Are the recipes professionally tested?

Every recipe goes through a minimum of five professional test cycles before publishing. Our chefs ensure reliable, restaurant-quality results at home.

How often are new recipes added?

We publish 4-6 new recipes each week, announced via newsletter for subscribers.

Subscription & Billing

What plans are available?

Free (limited access), Monthly ($9.99/mo), and Annual ($59.99/year = $4.99/mo). Annual subscribers save 50%.

Can I cancel anytime?

Absolutely. Cancel from your Account dashboard at any time. You keep access until the end of your billing period. No fees.

Is there a free trial?

Annual plan subscribers get a 7-day free trial. No charge until the trial ends.

Do you offer refunds?

Yes, 30-day money-back guarantee on all new subscriptions. Contact info@brownscow.com within 30 days.

What payment methods do you accept?

All major credit cards: Visa, Mastercard, and American Express.

Store & Shipping

Do you ship internationally?

Currently US only. International shipping is in development.

What is your shipping policy?

Standard shipping $7.99 (5-7 days). Free on orders over $75. Expedited 2-day shipping $14.99.

What is your return policy?

30-day hassle-free returns on all store items in original condition.

Do products come with a warranty?

Lifetime warranty against manufacturing defects on all kitchen tools.

Technical

I forgot my password. What do I do?

Click "Forgot Password" on the Sign In page. A reset link will arrive within a few minutes.

Can I use Brownscow on my phone?

Yes. The website is fully responsive on all modern smartphones and tablets.

Still Have Questions?

Our team is here Mon-Fri, 9am-6pm EST.

Contact Support