Case Studies

The proof is in the performance
12M
customers served annually
2M
customers served with the support of AI annually
350
training hours in 2024

All customer stories

E-commerce and retail FMCG

Boutique-level customer care for L’Oréal

E-commerce and retail

Management of large-scale and complex CX operations for Allegro

Two colleagues sit at a conference table with notebooks, water glasses, and a laptop, discussing work in a modern office meeting room.
Banking & finance E-commerce and retail FMCG Healthcare Insurance Real estate

Gutenberg: Real-time knowledge support for customer service agents

Three coworkers in a modern office gather around a laptop, collaborating on a project at a shared desk with notebooks, coffee mugs, and a camera in the foreground.
E-commerce and retail FMCG Insurance

Agner: Smart performance analytics for contact center teams

Healthcare Insurance

Automated appointment confirmation for a medical company

Woman wearing a headset gestures while speaking during an online meeting, sitting at a desk with a laptop and headphones in a bright, modern office.
Healthcare Insurance

Automated customer survey solution

Trusted by

Affidea logo with a dark stylized “A” icon followed by the word “affidea” in lowercase grey letters on a light background
Allegro logo with the word “allegro” in bold, lowercase black letters on a transparent background.
L’Oréal logo with the brand name “L’ORÉAL” in bold, black, uppercase letters on a transparent background.
ROSSMANN logo with the word “ROSSMANN” in black capital letters, featuring a circular emblem inside the first “O.”
Volvo logo showing the word “VOLVO” in black.
Blue “T” monogram logo above the word “TRAFIPARK” in black capital letters on a transparent background.