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BERATUNG. TECHNOLOGIE. UMSETZUNG. MIT ENGAGEMENT.

Werteorientiertes Kundenerlebnis

Unsere Kund:innen

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CX-Lösungen, die echten Mehrwert schaffen.

Axendi ist ein führender Anbieter von KI-gestützten CX und BPO Services
Ihr verlässlicher Partner für sichtbare Resultate.
~1.700
Mitarbeiter
15
gesprochene Sprachen
12 Mio.
KI-gestützte Interaktionen pro Jahr
2 Mio.
Kunden mit Unterstützung von KI betreut
20
interne und KI-gestützte Tools und Microservices
350
Trainingsstunden für Führungskräfte und Manager im Jahr 2024

Bewährt durch Erfahrung.
Gewählt aus Vertrauen.

Axendi is a partner we fully trust. The team is engaged, highly competent and in our view demonstrates a high level of professionalism. We value their care for people, proactive attitude and ongoing support in helping us achieve our goals. What stands out is the very individual and flexible approach to the changing needs of the client.

Dimitr Kołodyński
CDMO Head of Advocacy & Care

A reliable and proven outsourcing partner enables us to achieve our goals and quality standards in the most efficient way. (…) Axendi supports us in fulfilling our objectives, especially during peak periods of customer engagement.

Anna Chmielewska
Customer Service Section Manager

We value our cooperation with Axendi for its atmosphere of trust, professionalism, and a true partnership approach. The team stands out with its problem-solving creativity, independence, and strong commitment. These are true professionals we can rely on.

Mariusz Pietuszyński
CEO

The Axendi team effectively supports our business – they generate sales leads, successfully implemented a motor insurance claims registration project, and maintain proactive communication with both our team and our dealer network. They’re a partner who truly contributes to our operational success and project growth.

Volvo Team

We value our collaboration with the Axendi team for their high level of flexibility, transparent communication and partnership-driven approach. The relationship is built on mutual understanding, trust and continuous commitment to improving efficiency together, which significantly supports the achievement of our shared goals.

Małgorzata Tkaczyk
Acting Remote Customer Meeting Point Manager, IKEA

We value our cooperation with Axendi for their effectiveness and consistently high service quality. The team operates based on proven processes and deep operational expertise, consistently meeting our expectations and responding quickly to our needs. Every project is handled with great care and precision.

Aneta Sawczuk
Marketing Project Manager

Working with Axendi is a true partnership built on mutual understanding and trust. We particularly value their flexible approach - the team quickly adapts to our changing business needs and actively suggests improvements. When entrusting direct customer contact to an external company, security and confidence that the partner acts as part of our team are crucial. Axendi fully meets these expectations.

Marta Maciejczak
Customer Support Manager

What we value most in working with Axendi team is their flexibility and consistent focus on quality at every stage. They adapt to our evolving needs without compromising standards. Data security is clearly a priority, which strengthens our trust and ensures compliance with internal and industry requirements.

Arkadiusz Bartoszek
Head of Customer Service

We have been working with Axendi since 2018 and value their reliability, timeliness, and partnership-oriented approach to project delivery. We especially appreciate the team's creativity and flexibility in handling demanding tasks.

Agnieszka Popko
Managing Director
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Lassen Sie uns Ihre maßgeschneiderte CX-Lösung entwickeln.

Prozess

Unser Ansatz:
1

Verstehen Ihrer Anforderungen

CX-Herausforderungen identifiziert. Geschäftsziele klar definiert.
2

Individuelle CX-Lösungen entwickeln

Individuell entwickelte Strategien, abgestimmt auf die DNA Ihres Unternehmens.
3

Onboarding & Training

Train-the-Trainer-Programme für eine nahtlose Übergabe.
4

Echtzeit-Reporting

Volle Transparenz durch aktuelle Performance-Dashboards.
5

Kontinuierliches Monitoring

Wir analysieren, lernen und wachsen gemeinsam.
6

Qualitätssicherung

Wir verfolgen, lernen und optimieren kontinuierlich.
7

Qualitätssicherung

Gründliche Prüfungen, um sicherzustellen, dass jeder Touchpoint Ihren Standards entspricht.

Unterstützt von einer vertrauenswürdigen Kapitalgruppe White “OEX” logo on a black background, with the “O” forming a bold circle and the “E” and “X” connected in a sharp, angular style.

Als Teil der OEX Group agieren wir in einem Netzwerk von Unternehmen, die integrierte Business-Services und Technologielösungen anbieten.
4.000
Mitarbeiter
15
Unternehmen
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856 Mio. PLN
Umsatz ’24
50
Märkte

Operative Effizienz verdoppeln