About

Ewa Czarnecka is the CEO of Axendi, where she leads the company’s strategy, daily operations, and long-term growth. With over 20 years in the CX sector and more than 15 years in senior management, she is an expert, mentor, and advocate for operational excellence. Ewa believes that strong leadership is rooted in engagement, transparent communication, win-win collaboration, and delivering real value for both business and people. Her approach is grounded in clear goals, integrity, continuous improvement and fair play. Privately, she’s a family person and mother of 2, loyal friend and party companion, curious traveler, and enthusiast of culture, art, design, music, and meaningful connection.

As a Board Member and Sales Director at Axendi, Ewa combines strategic insight with client-focused leadership to help organizations choose the right CX solutions for their business goals. With extensive experience in sales and customer relationship management, she is valued for building trust-based partnerships, promoting transparency, and delivering tangible results. Ewa is deeply committed to customer experience excellence and fosters a culture of collaboration and shared success across teams. Outside of work, she recharges through running and is currently training for a marathon.

Monika Röhr-Łukasik is a senior leader with over 18 years of international experience in customer experience, operations, and business growth. From her early start as a contact center agent to her role as Managing Director of the Polish branch of one of the world’s largest CX companies, she has built and led multilingual teams serving 35+ markets in 24 languages. Her career spans industries including technology, finance, healthcare, logistics, and travel, where she has shaped customer strategies and driven scalable, high-impact solutions. Today, as part of Axendi’s leadership team, Monika is focused on guiding the company’s international expansion and strengthening its position in key markets. She is known for her belief that “Impossible is nothing — there are only things that require more time, courage, or determination,” a mindset that defines her approach to building value-driven experiences and long-term client impact.

Krzysztof is the Operations Director, responsible for driving company strategy and overseeing key client relationships. He leads efforts to acquire new business while ensuring operational standards are upheld across teams. With a strong focus on process optimization and resource management, Krzysztof ensures the Operations Department runs efficiently and delivers high-quality service. Outside the office, Krzysztof maintains top form through regular running, seeing it as a way to keep fit while building both endurance and focus.

Tomasz Rabiczko is an experienced leader, currently serving as the New Tech Director at Axendi. He is responsible for the strategic development and implementation of new technologies, heading the R&D and analytics division. He successfully developed the business analytics area within the company, and his current passion is building a competitive advantage through innovative solutions. He believes the future of customer service lies in the intelligent use of data and technology. His love for technology doesn't end with work – in his private life, he is a true fan of home automation and the possibilities offered by IoT.

Konrad is responsible for financial planning that supports business growth and assists operational departments in effective resource management. He works closely with operations, sales, HR, and IT teams to ensure alignment between financial strategy, operational capabilities, and the company’s long-term goals. He oversees compliance with applicable regulations, including industry-specific standards, and manages the finances of complex, multilingual international projects. Konrad is an active member of the International Association of Controllers. Privately, he is passionate about martial arts and leads an active lifestyle.

As the IT Director, Sebastian plays a key role in ensuring that the company’s technology infrastructure supports both seamless daily operations and outstanding customer service. He is responsible for strategic IT planning, systems management, cybersecurity, and the implementation of innovative solutions tailored to client needs. With broad expertise in contact center technologies, Sebastian oversees the administration and configuration of key systems, including voice, omnichannel, and CRM platforms. He also develops internal procedures, conducts staff training in IT and security, and ensures compliance with industry standards. His approach combines practical efficiency with a constant drive for improvement and innovation. After hours, he spends as much time as possible with his family, relaxes with music, and is on a mission to read every book from his home library.

Piotr is the R&D Director and the creator of Primebot, Axendi’s proprietary voicebot solution. His pioneering work in voice technology dates back to 2013, when he contributed to one of the first voicebot platforms in Poland. Today, he leads the development team, driving the design and implementation of AI-powered automation that supports customer service across multiple channels. A hands-on leader, Piotr not only guides his team of coders and experts but also actively enjoys coding himself. With deep expertise in NLU, AI, and ML, he focuses on enhancing Primebot’s capabilities and developing tools that are genuinely useful for people. Known for being a strong communicator, Piotr has a remarkable ability to translate complex technical concepts into clear, accessible language—making cross-team collaboration seamless.

Paulina leads Human Resources, Employer Branding, and Quality & Training—ensuring people and culture stay at the core of the company’s growth. She creates recruitment strategies for fast-moving CX projects, aligning hiring with onboarding and training to support smooth integration and long-term performance. Her focus on engagement and development helps shape Axendi as a place where people feel valued, supported, and ready to grow. Privately, she’s a hands-on “sports mom,” cheering on her kids while managing their athletic pursuits—and still making time for her own workouts. She’s also passionate about fashion and vintage interior design, often restoring unique finds and giving them a second life.

As the Director of Multilingual Services, Aneta leads international projects and oversees diverse language teams operating across multiple markets. She ensures seamless service delivery by combining strategic oversight with deep operational expertise. Focused on quality, scalability, and cultural alignment, Aneta makes sure that multilingual support consistently meets business goals and customer expectations. Her leadership drives performance, consistency, and long-term value in global service operations. Privately, family and time with her children always come first. She enjoys a good book—especially crime novels—along with personal development, both professional and beyond. She also finds joy in baking, often relaxing by trying out new cake recipes.

Daniel is the Site Director of the Łódź operational center, where he focuses on service quality and operational efficiency. He is a strategic leader with over 20 years of experience in managing contact centers, driving process optimization, and leading organizational transformation. His deep operational expertise and leadership approach help ensure consistent performance and continuous improvement across teams.
Daniel’s mission is to build the contact centers of the future, guided by the belief that the synergy of people, technology, and processes is key to long-term success.

As Key Account Director, Ewelina specializes in customer experience excellence. She leads strategic projects, strengthens cooperation with key clients, and builds and manages high-performing operational teams. She effectively optimizes processes, ensures KPI delivery, and leverages data analysis to support informed business decisions. Her dedication has been recognized with a Polish Contact Center Award in the category of “Best Project or Department Manager” for her managerial work and in the category “Best Partnership Collaboration” award for the project with Allegro. Outside of work, Ewelina enjoys spending time with family and friends—preferably outdoors. She’s passionate about cooking and loves sharing food with others.

Grzegorz manages the Axendi operational center in Lublin, overseeing the day-to-day work of teams, the achievement of operational goals, and alignment with both client expectations and company standards. He has been working in the call center and customer experience industry since 2002. He began his career as a call center agent and steadily advanced through roles such as team leader, coordinator, project manager, and operational center director—gaining experience within several of the largest companies in the sector in Poland. He has a strong interest in travel, sports, and politics. In his free time, he enjoys watching TV series with his family and finds relaxation in tending to his garden.

Arkadiusz is the Site Director of the Rzeszów operational center. He brings over 10 years of experience in the CX industry, including 9 years in managerial and leadership roles. His background spans the insurance, banking, and energy sectors, where he has successfully led large, multi-functional teams of over 200 FTE across both front and back office operations. Known for building high-performing customer service and sales teams, Arkadiusz combines operational excellence with a results-oriented leadership style. He focuses on efficiency, team engagement, and delivering measurable outcomes. Outside of work, he enjoys playing football, running, and reading fantasy novels.

Katarzyna leads Axendi’s training team and drives initiatives that improve daily operations, strengthen employee skills, and support the high quality of CX services the company delivers. With over 10 years of experience as a certified business trainer, coach, and assessor, she has worked with more than 30 organizations and also runs her own consulting projects in HR, employer branding, and development strategy. She is the co-author of the book Kryzys, Szansa. Katarzyna values honesty, a strong feedback culture, and the moments when people surprise themselves with what they’re capable of. She finds joy in recognizing others, believes in the power of metaphor in learning, and sees real change as starting with small, intentional steps. In her free time, she loves to travel and read books on personal growth.

Katarzyna leads marketing at Axendi, bringing years of experience from tech companies across Europe and the US—spanning agency, consulting, and in-house roles. With a strong grounding in strategy and an academic background in linguistics, she combines creative thinking with a deep interest in leadership, psychology, and building high-performing teams. Known for spotting people’s strengths and turning them into collaborative powerhouses, she brings both sharp focus and a love for wordplay to every project. Outside of work, she teaches marketing at the university level and follows a holistic approach to health—balancing mind, body, and curiosity for the world.

Angelika is responsible for driving international client partnerships and matching the right CX solutions to their business needs. She builds long-term relationships across global markets, combining a deep understanding of client goals with the potential of modern technologies and automated processes. An experienced negotiator, communicator, and leader, Angelika has worked across industries such as automotive, insurance, leasing, and rental services. She’s known for her ability to align strategic goals with practical execution and for developing strong, results-driven teams. Angelika leads an active lifestyle—she enjoys playing tennis, running, hiking, and going on long walks with her dogs. She’s an avid reader, currently learning Spanish, and has a strong interest in the automotive world.

Elżbieta supports clients on the Polish market in choosing the best tailor-made CX solutions. She specializes in contact center services across sectors such as e-commerce, banking, and healthcare, with a strong focus on solutions that drive efficiency and improve customer satisfaction. Elżbieta advises clients on automation tools, including voicebots, and has a deep understanding of contact center operations—enabling her to uncover pain points and recommend solutions that truly fit business needs. Known for her ability to build trust, she’s a strong communicator and a natural people person who connects easily with both clients and teams. In her free time, Elżbieta values balance—board games and puzzles are her go-to in autumn and winter, while spring and summer are all about walks and hiking. Regardless of the season, one thing stays the same: she always has a crime novel in hand—preferably one after another.