How to
Place an Order

Account Access

• •   Log in to the 1SourceVideo Portal using your authorized reseller credentials (email and password).
• •   If you require login access, please contact your 1SourceVideo Sales Representative.
• •   Within the Account Dashboard, you can:
• •   View recent order activity
• •   Manage shipping addresses
• •   Update account details
• •   Pay Invoices
• •   Change your password

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Creating an Online Order

• •   Add items to your cart to build your order.
• •   For inventory or product questions, contact your Sales Representative.
• •   When ready, select “Proceed to Checkout” and complete the checkout process.

Required Information

When placing an order, you must include:

• •   Purchase Order (PO) Number
• •   Shipping account number (UPS or FedEx, if applicable)
• •   Account owner name (for third-party shipping)
• •   Payment details (if applicable)
• •   Special instructions or requests
• •   Promotional codes (if applicable)

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Duplicate Orders Policy

• •   Orders submitted with a duplicate PO number, without clearly indicating a revision, will be processed as new orders.
• •   Any resulting errors must follow the standard RMA process.
• •   Credits for duplicate orders:
• •   Issued at net pricing only
• •   Exclude shipping and credit card fees
• •   Return shipping for duplicate orders is the responsibility of the reseller.

Revisions
& Cancellations

Order Visibility

• •   All orders can be viewed under “My Orders” in your account.
• •   Order status updates and tracking numbers are available once shipped.

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How to Cancel an Order

You may cancel an order using one of the following methods:

• •   Navigate to “Open Orders” and select the red “X” next to the order
• •   Submit a request via “Contact Us” → Order Cancellation

Cancellation Deadlines

• •   4:00 PM EST (for EST & CST shipments)
• •   4:00 PM MST (for MST & PST shipments)
• •   Cancellations submitted after cutoff:
• •   Are not guaranteed
• •   May incur applicable shipping charges

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How to Change an Order

To revise an order:

• •   Go to “Open Orders” and select the edit (pencil) icon
• •   Or submit a request via “Contact Us” → Sales Order Revision

Change Request Deadlines

• •   Same cutoff times as cancellations:
• •   4:00 PM EST / 4:00 PM MST
• •   Requests submitted after cutoff:
• •   Will be processed the next business day, if possible

Important

• •   If the edit icon is grayed out, the order:
• •   Has already been packed or shipped
• •   Cannot be modified
• •   May only be canceled (if still within cutoff window)

Shipping Information

Shipping Requirements

• •   All drop shipments must include a valid recipient phone number
• •   Incorrect address fees will be charged to the reseller
• •   Third-party shipping:
• •   Provide account number and account owner
• •   COD shipments are not supported for drop shipments

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Shipping Methods

UPS

Available options include:

• •   Next Day Air Early AM
• •   Next Day Air / Saver
• •   2nd Day Air (AM / Standard)
• •   3 Day Select
• •   Ground
• •   If “best way” is selected with no delivery date:
• •   Shipment will default to UPS Ground

FedEx

• •   A valid FedEx account number is required
• •   Service level must be specified (e.g., Ground, Priority, etc.)

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Shipping Estimates

UPS

Available options include:

• •   Provided for prepaid orders only
• •   Final shipping costs may vary due to:
• •   Carrier rates
• •   Fuel surcharges
• •   Transportation adjustments
• •   Estimates can be obtained:
• •   Through your Sales Representative
• •   Directly within the Portal during checkout
• •   1SourceVideo is not responsible for estimate variances.

Additional Resources

Order & Account Support

• •   Order status & tracking:
• •   Log into the Portal or email [email protected]
• •   Invoices & payments:
• •   Access via “My Invoices” or “E-Check Payment Center” inside the Portal.
• •   Inventory, shipping estimates, product availability:
• •   Contact [email protected]