General
Return Policies

UNOPENED Hardware Returns:

• •   Unopened hardware may be returned within thirty (30) days from the invoice date.
• •   Returns requested after 30 days will not be accepted under any circumstances.
• •   A Dealer Credit Memo will be issued once the product is received and verified as unopened and unused.
• •   Shipping charges and payment processing fees will be deducted from the credit memo prior to issuance.

OPENED Blackmagic Design Hardware:

• •   Opened Blackmagic Design products may be returned within five (5) days from the invoice date for credit only.
• •   Non-defective opened products are subject to:
• •   10% restocking fee
• •   Payment processing fees (if applicable)
• •   Shipping charges
• •   Returns requested after 5 days from invoice date will not be accepted.

OPENED Hardware (All Other Manufacturers):

• •   No returns or credits will be issued for opened products from manufacturers other than Blackmagic Design.
• •   All such returns must be handled directly with the manufacturer.
• •   1SourceVideo will provide manufacturer contact information upon request.

RMA Requirements:

• •   Upon approval, a Return Material Authorization (RMA) number and shipping instructions will be issued.
• •   All approved returns must be received within ten (10) days from the RMA issuance date.
• •   The RMA number must be clearly marked on the outside of the package.
• •   Unauthorized returns will be refused or returned at the reseller’s expense.

Software
& Promotional
Return Policies

Software Returns:

• •   Software products are non-returnable and non-refundable under all circumstances.

Memory Products:

• •   1SourceVideo will process DOA (Dead on Arrival) and standard returns.
• •   Returns for unsealed merchandise are accepted within thirty (30) days of invoice.
• •   DOA claims require a manufacturer-issued RMA prior to 1SourceVideo approval.

Special Order & End of Life Items:

• •   These items are non-cancellable and non-returnable.
• •   No exceptions will be made.

Black Friday, Cyber Monday & Holiday Bundles:

• •   Bundled products MAY NOT be separated or returned individually.
• •   Returns will not be accepted if any component is opened or activated.
• •   An RMA request may be submitted for full bundle returns only, subject to approval.

0–30 Days from Invoice:

• •   Credit will be issued once products are verified as unopened, unused, and not activated.
• •   Shipping and payment processing fees will be deducted from the credit.

After 30 Days:

• •   Returns will not be accepted.

Buy X Get Y Promotions:

• •   Returns are evaluated on a case-by-case basis.
• •   All products associated with the promotion (including free units) may be required to be returned.
• •   Promotional pricing is typically averaged across all qualifying units.
• •   Orders must ship complete to qualify:
• •   Partial shipments
• •   Split shipments
• •   Accumulated quantities across multiple POs WILL NOT QUALIFY for promotional eligibility.
• •   Defective or DOA items must follow the standard manufacturer RMA process.

Authorized Returns
- Additional Terms

• •   All returns on credit card purchases will be issued as a Dealer Credit Memo only, less applicable credit card fees.
• •   Original shipping charges are non-refundable.
• •   All return-related costs, including:
• •   Shipping
• •   Duties
• •   Taxes
• •   Brokerage
• •   Customs fees are the sole responsibility of the reseller