Zoho Desk 2.11.3 - App Store

---

About Zoho Desk

Put your customers at the heart of your business, even when you're on the move. Zoho Desk is award-winning, context-aware help desk software that helps you provide great customer service and keep your customers happy! The...

Put your customers at the heart of your business, even when you're on the move. Zoho Desk is award-winning, context-aware help desk software that helps you provide great customer service and keep your customers happy! The Zoho Desk mobile app is a flexible and efficient ticketing system that helps you resolve tickets with the same ease and functionality as your desktop version. Here's how Zoho Desk makes your customer support help desk truly mobile: Prioritize easily: Automatically organize your tickets by your chosen criteria using Custom Views and Work Modes, so you can start working on the tickets that really need your attention. See more context with each ticket: Resolve tickets with relevant and actionable information at your fingertips. Literally. Put a face to each ticket by bringing contact information from Zoho CRM into Zoho Desk. Collaborate seamlessly: Work seamlessly with other departments, tag your team on tickets, and collaborate with them on the Team Feed to close tickets faster than ever before. Stay notified: Constantly stay in the loop, wherever you go, with the Notification Center-get notified through push notifications about ticket updates, comments, and mentions. Do more with gestures: Simplify frequently performed ticket actions like editing, closing, and moving tickets with quick and easy swipes. Track tasks and ticket times: Follow up with tasks for each ticket and track how much time your agents spent on tickets with Time Tracking. We're always working to make your Zoho Desk mobile app experience as smooth as possible. If you face any issues, write to us at [email protected] and we'll get back to you right away.

Version History - The Zoho Desk app is now available in Odia. - Bug fixes and enhancements 2.11.3 Jun 5 - Bug fixes and enhancements 2.11.2 May 21 - You can now view the tickets raised by customers in a chronological order in the "Timeline" tab under Ticket details. 2.11.1 May 8 - The Knowledge Base module is now available, allowing you to search for and read articles on the go. 2.11 Apr 28 - The contact and account detail views now feature dedicated tabs for tickets, time entries, happiness ratings, activities, and more. 2.10.31 Mar 28 - The default "From" address configured on the Zoho Desk web app will now be reflected in the mobile app. - Bug fixes and UI enhancements. 2.10.30 Mar 24 - Bug fixes and enhancements 2.10.29 Mar 20 - Filters are now available in the Ticket module for quickly finding tickets relevant to you. - You can now create and edit Saved Filters. 2.10.28 Mar 8 - Bug fixes and enhancements 2.10.27 Feb 24 - You can now send WhatsApp messages to multiple contacts via mass action from the ticket list. 2.10.26 Feb 18 - Bug fixes and enhancements 2.10.25 Feb 10 - Zoho Desk is now available in Arabic and Hebrew, with an interface optimized for right-to-left writing systems. 2.10.24 Jan 31 - Bug fixes and enhancements 2.10.23 Jan 14 - Bug fixes and enhancements 2.10.22 12/27/2025 - Bug fixes and enhancements 2.10.21 12/13/2025 - Bug fixes and enhancements 2.10.20 12/03/2025 - The app now supports Norwegian, Hindi, Telugu, Marathi and Bengali languages. 2.10.19 11/26/2025 - The Scribble feature has been revamped with Apple PencilKit, allowing custom annotations and improved compatibility with Apple Pencil. 2.10.18 11/22/2025 - Bug fixes and enhancements 2.10.17 11/15/2025 - You can now access custom buttons and functions to access other applications, open websites, or execute custom workflows. - You can now follow and unfollow tickets. 2.10.16 10/29/2025 - The Team List is now available in a revamped UI. 2.10.15 10/17/2025 - You can now access your saved filters and apply them to tickets to find the tickets you need instantly. - You can now sort the tickets according to the created time, recent thread, and due date. 2.10.14 10/15/2025 - Bug fixes and enhancements 2.10.13 09/25/2025 - Generative AI is now available. You can quickly summarize tickets, draft contextual replies, and generate content based on your prompts within seconds. 2.10.12 09/20/2025 - You can now access agent details, time entries, happiness ratings, and tickets for quick insights. 2.10.11 09/13/2025

---

Previous Versions

Here you can find the changelog of Zoho Desk since it was posted on our website on 2021-12-30 13:43:47. The latest version is 2.11.3 and it was updated on 2026-06-12 14:05:19. See below the changes in each version.

---

Related Apps

Here you can find apps that are similar with Zoho Desk.

---

Disclaimer