About Zoho Desk
Zoho Desk is Zoho's flagship customer service software that helps businesses automate their customer service operations. The Zoho Desk mobile app provides you with the flexibility to close tickets on the move, with the...
Zoho Desk is Zoho's flagship customer service software that helps businesses automate their customer service operations. The Zoho Desk mobile app provides you with the flexibility to close tickets on the move, with the same ease and functionality as your desktop version. It's convenient to use, can be customized to fit any business, and doesn't cost a fortune, so your focus is only on the customer.
Here's how Zoho Desk makes your customer support software truly mobile:
Prioritize easily: Automatically organize your tickets by your chosen criteria using Custom Views and Work Modes, so you can start working on the tickets that really need your attention.
Stay connected: Converse with your customers on WhatsApp, Instagram, Twitter, WeChat, and other instant messaging apps.
See more context with each ticket: Resolve tickets with relevant and actionable information at your fingertips. Literally. Put a face to each ticket by bringing contact information from Zoho CRM into Zoho Desk.
Collaborate seamlessly: Work seamlessly with other departments, tag your team on tickets, and collaborate with them on the Team Feed to close tickets faster than ever before.
Stay notified: Constantly stay in the loop, wherever you go, with the Notification Center—get notified through push notifications about ticket updates, comments, and mentions.
Do more with gestures: Simplify frequently performed ticket actions like editing, closing, and moving tickets with quick and easy swipes.
Track tasks and ticket times: Follow up with tasks for each ticket and track how much time your agents spent on tickets with Time Tracking.
We're always working to make your Zoho Desk mobile app experience as smooth as possible. If you face any issues, write to us at
[email protected] and we'll get back to you right away.
Previous Versions
Here you can find the changelog of Zoho Desk since it was posted on our website on 2016-10-01 20:52:33.
The latest version is 2.10.2.1 and it was updated on 2026-06-13 21:52:58. See below the changes in each version.
Zoho Desk version 2.10.2.1
Updated At: 2026-06-09
Changes: - Bug fixes and enhancements
Zoho Desk version 2.9.29
Updated At: 2026-03-18
Changes: - The contact and account detail views now feature dedicated tabs for tickets, time entries, happiness ratings, activities, and more.
Zoho Desk version 2.9.28
Updated At: 2026-03-18
Changes: - Zoho Desk is now available in Arabic and Hebrew, with an interface optimized for right-to-left writing systems.
Zoho Desk version 2.9.27
Updated At: 2026-03-09
Changes: - You can now send WhatsApp messages to multiple contacts via mass action from the ticket list.
Zoho Desk version 2.9.25
Updated At: 2026-01-14
Changes: - You can now access custom buttons and functions to access other applications, open websites, or execute custom workflows.
- Tickets for all departments can now be viewed in a Table view.
- Tickets in the table view can now be sorted from each column.
Zoho Desk version 2.9.23
Updated At: 2025-12-24
Changes: - You can now access your saved filters for Tasks, Calls, Events, Accounts, and Contacts modules.
- You can now sort the data in Contacts, Accounts, and custom modules using various options.
- Filters are now available for the Contacts and Accounts modules.
Zoho Desk version 2.9.22
Updated At: 2025-12-02
Changes: - The Zoho Desk app is now available in the Norwegian language.
Zoho Desk version 2.9.18
Updated At: 2025-10-31
Changes: - You can now access your saved filters and apply them to tickets to find the tickets you need instantly.
Zoho Desk version 2.9.15
Updated At: 2025-09-12
Changes: - Zoho Desk is now compatible with Android 15.
Zoho Desk version 2.9.5
Updated At: 2025-05-19
Changes: - You can now send a WhatsApp message to multiple contacts at the same time.
- You can now delete multiple contacts at once.
Disclaimer
Official Google Play Link
We do not host Zoho Desk on our servers. We did not scan it for viruses, adware, spyware or other type of malware. This app is hosted by Google and passed their terms and conditions to be listed there. We recommend caution when installing it.
The Google Play link for Zoho Desk is provided to you by apps112.com without any warranties, representations or guarantees of any kind, so access it at your own risk.
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