Privacy Policy

Last updated: 24-05-2025

Privacy Policy

At Zewer Tools Sales EU OY, we are committed to protecting your privacy and handling your data in a transparent and responsible way. This Privacy Policy explains how we collect, use, and protect your personal information when you visit zewer-tools.com.

1. WHAT DATA WE COLLECT

We may collect the following types of information:

• Personal Identifiers: Name, shipping/billing address, phone number, email address
• Order Details: Products purchased, payment method (processed via Stripe)
• Account Information: Login credentials if you create an account
• Technical Data: IP address, browser type, and device type
• Tracking Data: Cookies, Google Analytics, Facebook Pixel and server-side event tracking

2. HOW WE USE YOUR DATA

We use your data for the following purposes:

• To fulfill orders and provide customer support
• To comply with legal and tax obligations
• To analyze site usage and improve performance
• For marketing communications (only with your consent)

3. COOKIES AND CONSENT

Our website uses both essential and non-essential cookies. Non-essential cookies (e.g. analytics, marketing pixels) are only activated with your explicit consent via the cookie banner. You can adjust your cookie preferences at any time.

4. DATA RETENTION

We retain personal data only for as long as necessary:

• Order records: 7 years (for tax and accounting compliance)
• User accounts and customer support communications: As long as the account is active and for 2 years thereafter
• Marketing consent: Until you unsubscribe or request deletion

5. LEGAL BASIS FOR PROCESSING

We process personal data under the following legal grounds:

• Consent – For optional services like newsletters and analytics
• Contract – To fulfill and deliver your order
• Legal Obligation – To comply with tax and financial regulations
• Legitimate Interest – To maintain and secure our services

6. THIRD-PARTY DATA PROCESSORS

We share data with trusted third-party services:

• Stripe – Secure payment processing
• Google Analytics – Visitor analytics (aggregated data)
• Meta (Facebook Pixel) – Conversion tracking and ad targeting

These providers are GDPR-compliant and contractually bound to protect your data.

7. EXERCISING YOUR RIGHTS

You have the right to:

• Access your personal data
• Correct inaccuracies
• Request deletion (right to be forgotten)
• Object to processing
• Request data portability

Contact us at office@zewer-tools.com to exercise any of these rights. We may need to verify your identity. Responses are provided within 30 days.

8. COMPLAINTS

If you believe your data has been handled improperly, you can contact: Office of the Data Protection Ombudsman (Finland)
https://tietosuoja.fi/en/
Email: tietosuoja@om.fi

9. DATA PROTECTION CONTACT

We do not process sensitive personal data and are not required to appoint a formal Data Protection Officer. For privacy-related inquiries, email: office@zewer-tools.com
Subject: Data Protection Inquiry

Company: Zewer Tools Sales EU OY
Website: zewer-tools.com
Email: office@zewer-tools.com
Address: Ansiotie 4, 21500 Piikkiö, Finland