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Quality & Information
Security Policy
1 – INTRODUCTION
Companies across multiple industries in Latin America choose us to design their omnichannel customer service strategies, optimize and automate their sales and business processes through intelligent bots and top-tier SaaS solutions.
With more than 11 years of experience in the technology sector, we constantly challenge ourselves, following the path of innovation and driving business agility to build teams that ensure the success of our clients. It is not only about digital transformation, but about transforming together while respecting each organization’s adaptation pace.
From the beginning, YOIZEN has been committed to fostering a culture of transparency and integrity based on ethical behavior and compliance with laws and operational standards in line with the business environment and labor context in which it operates.
Each team member is responsible for complying with and ensuring adherence to the standards and principles contained in our Corporate Code of Conduct and Ethics.
Being part of a company with an entrepreneurial mindset implies taking a position of “leadership” at all levels of the organization. Every team member must focus on making things happen by performing their tasks with responsibility, initiative, self-control and a commitment to improving the processes and products they work with, while positively influencing their environment to make progress possible.
Our MISSION is to create excellent solutions that enable companies to deliver superior digital service experiences to their customers. We aim to work as a team with our clients, sharing and embracing their challenges, pain points and successes.
Our VISION is to be a leading company in digital innovation, a reference and strategic ally for our clients, breaking boundaries and creating opportunities for people’s professional development.
For this reason, YOIZEN commits to act in all interactions—whether through its own actions or those of its employees—in accordance with this Quality and Information Security Policy. This document establishes the general principles and guidelines that will guide YOIZEN in managing quality, the security of its information, and that of its clients.
The main objective of this policy is to ensure the confidentiality, integrity, privacy and availability of the company’s information, as well as compliance with applicable legal and contractual requirements.
2- SCOPE
This policy applies to all employees, contractors, and third parties who access YOIZEN’s information or information systems.
2.1. Roles and Responsibilities
The technology team is responsible for developing and implementing YOIZEN’s information security program, as well as implementing and maintaining the company’s security controls.
All employees are responsible for complying with this policy and protecting company and client information in accordance with established standards.
All service providers working with YOIZEN must comply with the requirements set forth in this policy.
Management is responsible for promoting compliance with this policy and strictly adhering to what is established herein.
3- MANAGEMENT COMMITMENT
YOIZEN is committed to the quality and security of its information and to complying with this policy. Senior management will fully comply with this policy and with the applicable legal requirements and corresponding regulations.
Management will also periodically review and update this policy to ensure that it remains appropriate and effective.
4- KEY ASPECTS OF THE POLICY
In its ongoing effort to be one of the most trusted companies in sales, development, implementation, training, and support of software solutions for user service through digital channels, as well as in the development and implementation of new technologies, sustainability, and human capital management, YOIZEN has decided to establish a Quality and Information Security Management Program based on ISO 9001 and ISO/IEC 27001 standards.
To achieve this, the following objectives have been established:
- Satisfy customer needs through continuous improvement of our processes, meeting the requirements of stakeholders, safeguarding information security, and ensuring business continuity.
- Deliver services in accordance with the Service Level Agreement (SLA) and with the legal, contractual and regulatory requirements agreed upon with our clients, ensuring the confidentiality, integrity, privacy and availability of information.
- Ensure the continuity of critical business processes through the implementation of best practices designed to protect the company’s resources and assets.
- Provide continuous information security training to all members of the company.
Buenos Aires, January 10, 2024
Managing Partner
5- QUALITY AND INFORMATION SECURITY PRINCIPLES
The fundamental principles that will guide YOIZEN in managing quality and the security of its information are:
- Customer focus: Information must meet the needs and expectations of both internal and external customers.
- Prevention: We prioritize preventing quality and information security issues rather than correcting them after they occur. Therefore, we act with strong commitment to awareness, training, and periodic audits.
- Continuous improvement: We are committed to adopting a continuous improvement system for the quality and security of the information under our responsibility.
- Accountability: YOIZEN, its board, and all employees are responsible for the quality and security of information.
- Communication: Effective communication is one of our distinguishing features in managing quality and information security.
5.1. Information Quality Management
YOIZEN will implement an information quality management process to ensure that information is accurate, complete, reliable, relevant and timely. This process will include, but not be limited to: identifying the quality requirements for each type of information; implementing quality controls to ensure compliance; monitoring and measuring information quality to identify improvement opportunities; and implementing actions to ensure continuous improvement in information quality and security.
5.2. Information Security Management
YOIZEN will implement an information security program to protect its information against unauthorized access, disclosure, use, alteration, destruction or loss.
This program will include, but not be limited to: identifying information assets; assessing information security risks; implementing controls to mitigate the identified risks; establishing ongoing monitoring and review of the controls to ensure their effectiveness; and implementing a process for managing information security incidents.
5.3. Awareness and Training
YOIZEN will provide awareness and training to its executives and employees on information quality and security. This training will include, but not be limited to: understanding basic concepts of information quality and security; policies and procedures; how to identify and report quality or security issues; and how to act in risk situations that may jeopardize information quality or security.
5.4. Audit
YOIZEN will conduct periodic audits and reviews of its Quality and Information Security Management System (ISMS) to ensure its adequacy and effectiveness.
5.5. Continuous Improvement
YOIZEN will implement a continuous improvement process for its ISMS and all actions related to the management of information quality and security for both YOIZEN and its clients.
This includes identifying improvement opportunities, implementing corrective actions, and monitoring and measuring these actions to achieve learning and proper adaptation across the organization.
6- COMMUNICATION
YOIZEN will communicate this policy to all employees, contractors and third parties who access company information or information systems. The policy will be available on the company’s website and in other accessible locations.
7- COMPLIANCE
Compliance with this policy is mandatory for all employees, contractors and third parties accessing YOIZEN’s information or information systems.
Non-compliance may result in disciplinary measures, including termination of employment or contract.
8- REVIEW
This policy will be reviewed periodically to ensure it remains adequate and effective. It will be reviewed at least once a year or after any significant change in the company’s business.
Nicolás Podrojsky
CEO
28-11-2025
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