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Severn Trent
@stwater
Our Customer Services team do not monitor this channel, if you need help with your account or any other issue, contact us here: ow.ly/Sr4j50WI6uL
West Midlands
ow.ly/Sr4j50WI6uL
Joined April 2009
325
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42.3K
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  • Pinned
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    Severn Trent
    @stwater
    Apr 22
    X is not monitored by our Customer Services team, but your water is important to us. If you need help with: 🔹 Your bill 🔹 If your water is different to usual 🔹 Issues or emergencies 🔹 Moving home Or anything else, please contact us here: ow.ly/zX2s50X0MCi
    2.1K
  • user avatar
    Severn Trent
    @stwater
    Apr 18, 2018
    Oh Eileen, what have you done? Pants are not one of the things that we recommend putting down the toilet - that's just odd! We found these at one of our sewage treatment works, fortunately they didn't cause a blockage but it could've been bad for Eileen and her neighbours
  • user avatar
    Severn Trent
    @stwater
    Mar 4, 2020
    We're keeping the good news rolling today! We’re also investing £700m in our Great Big Nature Boost, that’ll see us improving 5,000 hectares of land, all by 2027! When we look after nature, we look after water 💧 🍃
    GIF
  • user avatar
    Severn Trent
    @stwater
    Mar 31, 2020
    We’re giving £1m to the charities and community groups that are making a difference and helping those struggling as a result of the coronavirus. As well as this, we’re already supporting our customers who have difficulty paying their bill, and those that are most vulnerable.
  • user avatar
    Severn Trent
    @stwater
    Sep 27, 2021
    Beavers are back in the Midlands! Today, two adults were released into their new home at Willington Wetlands in Derbyshire - a project we’ve supported through our #GreatBigNatureBoost. What’s good for nature is good for water! @DerbysWildlife 🦫
  • user avatar
    Severn Trent
    @stwater
    Oct 30, 2018
    Replying to @joelycett
    Hi Joe, sorry about this. The feedback from the team onsite is that you should be able to say goodbye to the beast shortly. Ross.
  • user avatar
    Severn Trent
    @stwater
    Mar 4, 2018
    We're sorry for anyone in Rugby & certain areas in B'ham who currently have no water or poor pressure. The thaw has caused unprecedented amounts of leaks & is causing problems on our network. We’re working to get everyone back on supply but this is going to take some time. Sorry!
  • user avatar
    Severn Trent
    @stwater
    Jun 28, 2015
    We are immensely saddened by the news of Sue and Scott. They were much loved by colleagues. Our thoughts are with their family and friends.
  • user avatar
    Severn Trent
    @stwater
    Nov 22, 2022
    The brilliant @MrCaseyBailey, artist, performer and the former Birmingham Poet Laureate has written and performed a powerful piece, that captures the essence of our ambition to change people’s lives for the better 🙌 Find out more about our plans: ms.spr.ly/6018d2pV0
    00:00
  • user avatar
    Severn Trent
    @stwater
    May 29, 2020
    The hot weather and us all being at home more is causing a huge increase in demand for water. Our keyworkers are constantly producing more water, but we're asking you to help save water too - raising money for local charities when you do. stwater.co.uk/wonderful-on-t… @EnvAgencyMids
  • user avatar
    Severn Trent
    @stwater
    Mar 5, 2018
    We're happy to say that all water supplies should now be back on in the Rugby and Southam areas. We're so sorry for the inconvenience - thanks for your patience and thanks for bearing with us. A full update is here ow.ly/oa5d30iKpp6
  • user avatar
    Severn Trent
    @stwater
    Mar 5, 2018
    Thank you to everyone for your continued patience as our teams are out fixing as many leaks as possible. We really appreciate your understanding, and want to reassure everyone we're doing what we can to fix the leaks and get things back to normal as soon as possible.
  • user avatar
    Severn Trent
    @stwater
    May 20, 2014
    We've had to ‘stand down’ a 40 tonne crane when we discovered that pied wagtails had nested in the machinery!
  • user avatar
    Severn Trent
    @stwater
    Mar 24, 2020
    You may see some of our teams still out and about today. They’re working hard to provide homes, hospitals and other critical locations with all important water supplies at the moment. We’re here to look after one of life’s essentials, and we’re here to look after you.