first direct help (@firstdirecthelp) / X

first direct help

127K posts

first direct help

@firstdirecthelp

Official @firstdirect help account, here for you 24/7. DM or chat with us on mobile or online banking. Don’t post any personal information.

Leeds, UK

firstdirect.com/legals/site-te…

Joined November 2011

Following

12.9K

Followers

first direct help
@firstdirecthelp
Mar 27, 2015
@DanHerd Hi Dan. Thats not from us. That is an internal server error. Are you connecting from a business network? ^PR
first direct help
@firstdirecthelp
Dec 19, 2019
Our Online and Mobile Banking services are currently unavailable. We're really sorry and are working hard to fix this. You can check back here for updates or if your query is urgent please call us on 03456 100 100.
first direct help
@firstdirecthelp
Apr 8, 2021
Our Online & Mobile Banking services are currently unavailable. We're really sorry and are working hard to fix this. Please check back here for the latest updates.
first direct help
@firstdirecthelp
Feb 28, 2025
We understand some customers are having issues making payments right now. We’re really sorry and are investigating as a matter of urgency. We will share an update as soon as possible.
12K
first direct help
@firstdirecthelp
Apr 25, 2023
We’re sorry our Online Banking and Mobile App is currently unavailable. Our team are working hard to get everything back up and running as soon as possible. In the meantime, please don’t delete or re-install our App.
26K
first direct help
@firstdirecthelp
Apr 8, 2021
Our Online & Mobile Banking services are now available again. We're sorry for any inconvenience this may have caused.
first direct help
@firstdirecthelp
Sep 26, 2022
We’re really sorry that our Online Banking and Mobile Banking App is currently unavailable. Our team are working hard behind the scenes to get everything back up and running as soon as possible. In the meantime, please do not delete or re-install the Mobile App.
first direct help
@firstdirecthelp
Jan 1, 2020
Just wanted to wish everyone the most Amazing New Year! Hope you all had a great time last night. Here's to a more positive and healthy new year, welcome to 2020. - Graeme
first direct help
@firstdirecthelp
Apr 8, 2021
We're still working hard on the problems affecting some Online & Mobile Banking customers. We know this can be really frustrating and we're sorry. Please check back here for the latest updates. Please don't delete your app as it will remove your Digital Secure Key.
first direct help
@firstdirecthelp
Dec 19, 2019
We’re still working hard on the problems affecting our Online and Mobile Banking customers. We know this can be really frustrating and we’re sorry. If your query is urgent please call us on 03456 100 100.
first direct help
@firstdirecthelp
May 25, 2020
We're aware some customers are having problems using Online & Mobile Banking. We're really sorry and are working hard to fix this. Please check back here for the latest updates.
first direct help
@firstdirecthelp
Sep 24, 2020
We recently let you know about a fix for those experiencing issues with their iOS device. Whilst this has worked for most, some are still experiencing issues. To help, we’re working on a new app release overnight, that we hope to be able to update you on in the morning.
first direct help
@firstdirecthelp
Dec 20, 2019
We will be refunding daily overdraft charges incurred as a result of customers not being able to access online and mobile banking yesterday. There's no need to contact us, we'll make the refund for you.
first direct help
@firstdirecthelp
Feb 28, 2025
Service Update 09:50: Customers can now make payments as normal via mobile and online banking following an earlier issue. Our teams continue to monitor. Very sorry to anyone who has been inconvenienced this Friday morning.
4.5K