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SouthWestWater Help
@SWWHelp
We are here Mon-Fri 9am-5pm & Saturdays 9am-12pm to help you with your customer queries & provide service information.
Exeter
southwestwater.co.uk
Joined June 2014
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  • user avatar
    SouthWestWater Help
    @SWWHelp
    Aug 30, 2021
    Our teams have been working all evening to fix damage to the mains caused by a third party contractor. We're pleased to say that supplies will start to come back on throughout the night and we will have more updates early tomorrow. Here is a picture of our team hard at work..
  • user avatar
    SouthWestWater Help
    @SWWHelp
    Oct 28, 2016
    #exeterfire Bottled water available from outside Costa on Bedford St for affected customers. Staff on hand to help
  • user avatar
    SouthWestWater Help
    @SWWHelp
    Aug 30, 2021
    We are aware that customers in various post codes beginning with TR may be experiencing low pressure or a total loss of supply. We have engineers investigating and will update our customers when we have more information. Thank you.
  • user avatar
    SouthWestWater Help
    @SWWHelp
    Oct 28, 2016
    We're making as much water as poss available to fire crews tacking blaze in #Exeter centre - more info to follow
  • user avatar
    SouthWestWater Help
    @SWWHelp
    Apr 26, 2019
    UPDATE 23:45 - Exeter - We would like to thank all of our customers for their patience this evening and thanks for all of your messages. Hope I could be of help, Aaron.
  • user avatar
    SouthWestWater Help
    @SWWHelp
    Mar 4, 2018
    Topsham Road in Exeter will reopen to traffic tomorrow in time for the morning rush hour. We apologise for the disruption caused and thank customers and commuters for their patience.
  • user avatar
    SouthWestWater Help
    @SWWHelp
    Nov 21, 2017
    Replying to @sallylepage
    Hi @sallylepage, yes on occasions we use divining or dowsing rods to locate water mains however they are not accurate 100% of the time.
  • user avatar
    SouthWestWater Help
    @SWWHelp
    Mar 14, 2015
    TQ14 9 latest: Engineers are currently onsite & aim to restore supplies by 14:00 Further info sw-w.uk/IlNtp #Teignmouth
  • user avatar
    SouthWestWater Help
    @SWWHelp
    Apr 26, 2019
    UPDATE 23:45 - Exeter - The repair of the burst caused due to third party activity is now being completed. Water will be gradually restored throughout the network within the next 2 - 3 hours.
  • user avatar
    SouthWestWater Help
    @SWWHelp
    Apr 26, 2019
    🚧 In Your Area 🚧 UPDATE 22:00 - EX4 / EX2 / EX1 - Exeter - We have a team on site working to repair the damaged main which we estimate will take up to four hours. Water will be restored to all properties by tomorrow morning. Thank you for your continued patience at this time.
  • user avatar
    SouthWestWater Help
    @SWWHelp
    May 31, 2022
    We're aware that customers in Plymouth - PL6 may be experiencing a loss of supply. Our team are investigating and we will provide you with an update as soon as we can. Thank you for your patience and apologise for any inconvenience caused.
  • user avatar
    SouthWestWater Help
    @SWWHelp
    Apr 26, 2019
    UPDATE 20:40 - EX4 / EX2 / EX1 - Exeter - We are working to make the repair which we estimate will take up to six hours. We are attempting to keep as many people in water as we can until the repair is complete. Water will be restored to all properties by tomorrow morning.
  • user avatar
    SouthWestWater Help
    @SWWHelp
    Aug 30, 2021
    Replying to @becbtmunro
    Hi Becca. The extent of the damage is significant and our engineers are working very hard, through the night, to repair the pipe and return water to our customers as soon as possible. We're expecting to have repairs completed by 2am.
  • user avatar
    SouthWestWater Help
    @SWWHelp
    Dec 18, 2022
    🚧 🚱IN YOUR AREA – EX16 🚱 🚧 Customers in Tiverton, EX16 may be experiencing lower pressure or loss of supply, we have an engineer on site working to restore the water. Thank you for your patience & apologies for any inconvenience.
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