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Ofwat
@Ofwat
We regulate England and Wales' water sector, so companies provide the best customer service and improve the environment. RTs do not imply endorsement
9-5 Monday to Friday
ofwat.gov.uk
Joined September 2010
526
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14.6K
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Posts
  • user avatar
    Ofwat
    @Ofwat
    Apr 10, 2020
    It’s #BankHoliday weekend, but staff in water companies will be working to keep our water & wastewater services running. More than ever, we’re dependent on water to keep us safe at this time. We’re grateful for their hard work and commitment to serving their customers. Thank you
  • user avatar
    Ofwat
    @Ofwat
    Aug 6, 2024
    Today, we're proposing substantial fines totalling £168 million, in an initial outcome from our investigation into Thames Water, Yorkshire Water and Northumbrian Water on the management of their sewage treatment works. 1/
    Map of England and Wales highlighting the key water companies relating to today's sewage investigation update: Thames Water, Yorkshire Water and Northumbrian Water all labelled on the map. To the side, summary text reads: £168 million total penalty for failure to manage their wastewater treatment works.
    43K
  • user avatar
    Ofwat
    @Ofwat
    Apr 29, 2019
    It’s @Waterwise’s #WaterSavingWeek and all this week we’ll be sharing water saving facts and tips. Today is #MeatFreeMonday! Did you know…the majority of water used worldwide is in the production and consumption of goods and services, especially food? #Factoftheday
  • user avatar
    Ofwat
    @Ofwat
    Feb 12, 2025
    We are opening an enforcement case against Thames Water We are investigating whether the delays to delivering its environmental improvement schemes have meant that it has breached its obligations Read our statement: orlo.uk/xzBEG
    We're investigating Thames Water over delays to the delivery of its environmental schemes
    127K
  • user avatar
    Ofwat
    @Ofwat
    Jan 31, 2019
    We’re giving @stwater, @southwestwater and @unitedutilities fast track status for their high-quality plans for 2020-25 #pr19 #moreofwhatmatters socsi.in/oktlT
    GIF
  • user avatar
    Ofwat
    @Ofwat
    May 28, 2025
    Ofwat has concluded two investigations into Thames Water, issuing £122.7m in penalties for breaches related to wastewater operations and dividend payments. An enforcement order sets out the required remedial actions. Customers will not bear the cost. ofwat.gov.uk/ofwat-fines-th…
    12K
  • user avatar
    Ofwat
    @Ofwat
    Dec 3, 2020
    We are deeply saddened at the tragic loss of four lives today in Avonmouth. Our thoughts are with the people and families affected, everyone at @wessexwater carrying out vital work each and every day, as well as the emergency services working on this incident.
    user avatar
    Wessex Water
    @wessexwater
    Dec 3, 2020
    Our thoughts are with the families, friends and colleagues of those involved following the tragic incident at Wessex Water’s Bristol water recycling centre in Avonmouth today (3 December 2020).
  • user avatar
    Ofwat
    @Ofwat
    May 23, 2023
    We have launched an enforcement investigation into @SouthWestWater, relating to the accuracy of information reported by the company for its performance on leakage and per capita consumption. ofwat.gov.uk/ofwat-launches…
    66K
  • user avatar
    Ofwat
    @Ofwat
    Mar 28, 2019
    It’s Joseph Bazalgette’s 200th Birthday today – he created London’s sewer network in response to the Great Stink of 1858. Some tips for keeping our sewers clean: don’t flush wet wipes, sanitary products or plastic, amongst other things. Loo roll and human waste are the way to go!
  • user avatar
    Ofwat
    @Ofwat
    Apr 16, 2020
    Last week we praised the great work of water company workers, helping to keep our taps flowing. But water companies are doing so much more for their customers & communities. We want to share some of the things we’ve seen & will continue to do so over the coming weeks
    GIF
  • user avatar
    Ofwat
    @Ofwat
    Dec 18, 2017
    The environment, and the water environment in particular, is fundamental to the water sector. For #PR19 our ambition for the environment is higher than ever. Read more at …ed0366d316cab9ab8.ssl.cf3.rackcdn.com/wp-content/upl… #moreofwhatmatters
  • user avatar
    Ofwat
    @Ofwat
    Feb 4, 2022
    Today, water companies have announced average water bills across England and Wales will rise by 1.7%, or about £7 in 2022. We are calling on water companies to provide support for customers struggling to pay as top priority. Find out more: bit.ly/34euWrv
    Photo of young couple looking at a bill
  • user avatar
    Ofwat
    @Ofwat
    Jun 25, 2019
    Following our investigation, Southern Water has agreed to pay £126m in penalties and payments to customers following serious failures in the operation of its sewage treatment sites and for deliberately misreporting its performance. socsi.in/AbCzq
  • user avatar
    Ofwat
    @Ofwat
    Jan 8, 2019
    Water companies’ customer satisfaction is up @AnglianWater and @PortsmouthWater do best while @thameswater and @SESWater are at the bottom