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DC311
@311DCgov
The official Twitter page for the DC311 Call Center, providing city services and information 24/7 365 days a year. Dial 9-1-1 for emergencies. #WeAnswerTheCall
Washington, D.C.
311.dc.gov
Joined June 2011
704
Following
29.9K
Followers
Posts
  • user avatar
    DC311
    @311DCgov
    Jan 6, 2021
    Replying to @paulmasbeth @jburroughsa and 6 others
    Good Afternoon Thanks! for the notification can I please have the exact location.
  • user avatar
    DC311
    @311DCgov
    Mar 1, 2021
    Meet the 311 Social Media Team! This team was created to address city service requests received via Twitter 24/7. No chat bots! They provide world-class customer service, no matter the platform. #DC311AnswersTheCall #National311Day
  • user avatar
    DC311
    @311DCgov
    Jan 7, 2021
    Replying to @JenPetitt and @WilliamTurton
    @JenPetitt @WilliamTurton Good evening. Thanks for the alert. Your request has been submitted. Your request number is 21-00006098. Enjoy your evening.
  • user avatar
    DC311
    @311DCgov
    Jun 28, 2024
    Good evening, thank you for the alert a request has been submitted to Parking Enforcement and your confirmation # is 24-00368497. Have a good evening.
    3K
  • user avatar
    DC311
    @311DCgov
    Nov 30, 2023
    Replying to @SatireAP
    Thanks for the alert! Your service request number is 23-00621672. DPW is the responding agency. Have a great evening!
    2.4K
  • user avatar
    DC311
    @311DCgov
    Jun 30, 2021
    Meet the 311 Social Media Team! This team was created to address city service requests received via Twitter 24/7. No chat bots! They provide world-class customer service, no matter the platform. #WeAnswerTheCall
  • user avatar
    DC311
    @311DCgov
    Jul 27, 2021
    Back to back kudos from District residents for 311 Customer Service Representative Marquita Burgess! Keep shining, rock star! We 👀you! 🤩🤩🤩👏👏👏 #WeAnswerTheCall
  • user avatar
    DC311
    @311DCgov
    Jan 6, 2021
    Replying to @Kent44617281 @RSP_DC and 4 others
    Good Morning and thank you for alert! Looping in @NatlParkService for further assistance. Thank you!
  • user avatar
    DC311
    @311DCgov
    Sep 10, 2020
    Meet the 311 Social Media Team! This team was created to address city service requests received via Twitter 24/7. No chat bots! They provide world-class customer service, no matter the platform To view the full profile, visit instagram.com/oucdc. #WeAnswerTheCall
  • user avatar
    DC311
    @311DCgov
    Dec 4, 2020
    Replying to @fgmtheatre @TolableDavid and 7 others
    Thank you for the alert. Here's your service request number 20-00416116.
  • user avatar
    DC311
    @311DCgov
    Apr 19, 2024
    Replying to @EireannDolan
    Good morning! Your service request number is 24-00211358. DPW is the responding agency. Have a great day!
    2.4K
  • user avatar
    DC311
    @311DCgov
    Mar 11, 2022
    #National311Day is a time to show appreciation not only to the DC 311 team but also to District residents who utilize 311 every day as the gateway to District government. Stronger together, DC 311 submitted over 500K service requests in 2021. THANK YOU to our incredible team!
  • user avatar
    DC311
    @311DCgov
    Mar 11, 2021
    The Winners Are... Congratulations DC311 Super Users! @salimadofo @tlbrown1221 @abocq @squan4dc @MoniDiop @sydellebelle @mwraydc @LaylaBonnot @JaredWeissANC @AntawanHolmes @Erinfor4B02 @ANCJonah @zacycles @sabelharris @Alison6B09 @allinsea @JaperBowles @farnanindc
  • user avatar
    DC311
    @311DCgov
    Feb 22, 2023
    This afternoon, DC 311 held its quarterly social media team meeting. We are constantly reviewing our processes and looking for ways to improve our customer service practice to ensure we continue meeting the needs of District residents and visitors. #WeAnswerTheCall
    7.8K