If you need help with Updraft, the fastest way to get support is through our live chat, available in the app and on our website. You’ll be chatting with our UK-based support team, who are here to answer questions, explain things clearly, and help you move forward with confidence.
Live chat is the quickest way to get in touch with Updraft. You can use it to:
Ask questions about eligibility or repayments
Get help using the app
Talk through your options if things feel unclear
Our team will point you in the right direction and help you move forward.
Many common questions are already answered in our help centre, including how Updraft works, managing repayments, and understanding your credit.
You can also email us at support@updraft.com.
We aim to respond as quickly as possible, but live chat is usually faster if you need help right away.
Our blog – Money Talk – has practical articles covering how to manage credit card debt, repayments and affordability.
You’ll also find guidance on improving your credit score and understanding how consolidation loans work.
If you’re worried about debt or struggling to make payments, free and confidential advice is available from:
If you have a complaint about the service you’ve received, please contact us through intercom and we will try our best to resolve it for you. If that does not work, you can:
If we’re unable to resolve your complaint, you may have a right to refer your complaint to the Financial Ombudsman Service by:
Updraft is built to help people take control of high-cost credit card debt, with clear repayment plans and support along the way.
If you’d like to learn more about who we are and how we work: