Purchase FAQs

Frequently Asked Questions

Ans: We offer support for major cloud email clients (Gmail, Office 365, iCloud, IMAP, AWS) and web-based services (Yahoo, Zoho, HostGator, Yandex, GoDaddy, and more ). In terms of file conversion, our tools can convert and save data locally in PST, OST, MBOX, EML, EMLX, MSG, and many other formats.

Ans: The duration of the conversion process really depends on several factors, including:
  • The size of your dataset
  • Number of items in your folders, and
  • The complexity of folders

Large mailboxes with 1000 or more email volumes with big attachments can take several hours to convert. Still, in the minimal possible time and smaller mailboxes can take just minutes. But remember, the performance varies based on the migration or conversion taking place.

Ans: Our software supports various output types in addition to the convenient email format conversions outlined above. For example, you can convert emails into:
  • Document formats (DOC, DOCX, DOCM, PDF, SVG, PPT, PPTX, EPUB)
  • Web-based files (HTML, MHTML, XML, XMLX)
  • Image formats (GIF, JPG, TIFF, PNG, PPM, TIFF, EMF, JPEG, BMP)
  • Email formats (OLM, OST, PST, MBOX, EML, EMLX, MSG) and
  • Text formats (TXT, RTF, TGA, Excel File, XLS, XLSX, CSV)

Ans: The softwares is compatible with various versions of macOS, such as macOS 10.13 (High Sierra) and later up until macOS 12 (Monterey, both the public and beta versions). If you are running a beta or older version of macOS, reach out to us to confirm compatibility, as it can vary.

Ans: The trial version allows you to convert or migrate up to 50 emails per mailbox folder at no cost. Use the fully featured trial version to explore the functionality, verify the integrity of the data (attachments, metadata), and assess performance before you purchase.

Ans: You can complete your purchase through PayPal, PayPro, or FastSpring, by Credit/Debit card, or Net Banking. Our secure payment gateways will protect your transaction data.

Ans: To complete the purchase, go through the steps defined as follows:
  1. Pick the license type for your software as per the requirement (single, administrator, etc.)
  2. Next, select the desired payment method/platform (PayPal/FastSpring).
  3. Further, if you choose PayPal, input the required quantity in the next screen and tap Continue.
  4. Then, enter your PayPal ID and other details to proceed.
  5. Alternatively, enter your card details (IFSC code, billing details, etc.) based on the payment mode.
  6. Finally, click the Purchase button.

Note: Pricing is based on usage scale.

Ans: Only the online payment mode is available. Either via PayPal, FastSpring, Debit/Credit Cards, or Net Banking. No offline mode via cash is available for the MacSonik Software Purchase.

Ans: Indeed, we implement industry-standard encryption and a 100% secure gateway solution that guarantees the safety of your financial data.

Ans: We have a money-back guarantee of 100% (*T&C Apply ). Refunds are generally processed back to the original method of payment in 5–7 business days after initiating the request.

Ans: Yes, if you are using the trial version, there is a 50 email per folder limit on the mailbox. The full license versions have no limitation on migration; you can migrate entire mailboxes.

Ans: Only one license purchase (Single/Administrator/Technician/Enterprise) covers the software migration/conversion purposes.

Ans: It depends on your license type. Please check the terms of your license to see if you are covered for a single OS or can get multiple installs.

Ans: MacSonik support team assists you with a chat support system and voice-calling throughout the conversion and migration process.

Ans: You receive 24/7 sales and technical support from our highly qualified professionals who will help you set up and move through troubleshooting.

Ans: The support encompasses onboarding assistance, as well as help in getting through the setup of credentials, and help resolving any issues that arise during either a migration or conversion (tracking files). The support team can also answer questions specific to the account you are logged into, either via virtual contact or chat.
Connect with us:

Email: support@macsonik.com | sales@macsonik.com
Tel: +91 97738 20439

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MacSonik develops advanced migration solutions for cloud platforms, file-based data, and complex tenant-to-tenant environments—engineered for precision and performance.

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