KWT Spider – Troubleshooting

Solution:It doesn't mean the app is dangerous. Choose the official website KWT Spider. For which,click 'More Info' and then 'Run anyway' to install.

Solution:It is a common phenomenon. The solution is to add the KWT Spider installation folder to your antivirus exclusion list or turn the antivirus app off during installation.

Solution:The solution for "run as administrator" is to right-click the installer file,select 'Run as administrator' and then Yes tab. The second option to install in your user folder,select a custom installation location and then choose a folder inside your user account.

Solution:The program may not be starting completely. It doesn't mean the app is broken. For this,check the Windows version — 10,11,or 64-bit. Check the app requirements. If you notice .Net or runtime error,download the official installer from the website. Run the app as an admin. You can reinstall the app.

Solution:No,it doesn't need.

Solution:Copy the key again without extra spaces,check the internet connection and firewall. If all the steps fail,contact us.

Solution:In this situation,restart the app,confirm the licence status (must be activated),re-enter the license key. In case,the status displays activated but features are not working. It may be due to technical issues.

Solution:The individual version allows one licence and one machine. In this situation,connect with our team. We may provide you with another key to activate the same license in the new system. Keep the key private.

Solution:Increase the crawl limit through Configuration → Crawl Limits and increase max URLs and/or max depth. Use deep crawl preset — go to Configuration → Crawl Preset → Deep. Check the robots.txt — Configuration → Respect robots.txt — If the site has prevented some pages to be crawled,the tool will not crawl those pages.

Solution:For heavy crawling,consumption of RAM and CPU will be higher. The solution is shut down other apps. Ensure the RAM is at least 4 GB or 8 GB. Deep preset is recommended for large websites and the system with enough RAM. Reduce the crawl limit if the crawl is unnecessarily large.

Solution:It may be due to incorrect URL. Click Configuration,then Respect robots.txt to ensure it is not blocking anything. Change the configuration. For which,go to Configuration and then User Agent to Googlebot or Default. Check the HTTP status for 403/429/5xx. If the site uses heavy JavaScript for links,the crawler may not execute JS. Here,use the other URLs that you have.

Solution:The website might be slow. For this,access Configuration then the Speed option to increase timeout value and reduce the crawl speed. Establish the internet connection. Turn off the VPN and try again or set up a proxy.

Solution:Convert the demo version into full version to increase the crawl limits.

Solution:Convert demo version into full version and restart the app to activate the features. If it is not yet activated,talk to the customer support team.

Solution:Try to save the file to a normal folder like desktop instead of program files or protected locations. Confirm the storage. Keep the file path shorter. Before exporting,close the file. RAM memory must be 8 or more GB if crawl is large.

Solution:KWT Spider automatically creates .xlsx files without MS Excel installation. You should try to export in CSV format. Update the app. If the problem has not fixed,you can use the CSV format for now.

Solution:It means,you are using the demo version. The solution is to choose the full licensed version.

Solution:Confirm the app version you are using currently. The session file may be in the older app version or corrupted. Load a session with the current version. Avoid renaming or editing the session files. Try the backup file. If nothing works,save a new session file or run the crawl again.

Solution:Confirm first that the file you want to open is created by this app. Don't rename or change the location of the file. Access the file from your local system and don't use network drives or shared folders. Confirm the version and when the session was created. If the session is old,create a new session in the current version.

Solution:The update process uses a helper (e.g. KWT Spider Updater) in the same folder as the main app. If you try to move,delete,or rename the file,the updater may be missing. The solution is to reinstall the app and prevent yourself from moving or deleting the app files.

Solution:Check the internet connection and firewall,it may be blocking the app. Visit the official site to update the tool.

Solution:The process involves closing all the programs and check the speed settings. For which,in Configuration → Speed (if available). It is to reduce the crawl load. Next,restart the app and save the session. Again,open the app and load the saved session. Ensure to have enough RAM and better CPU performance.

Solution:For this,go to View → Show Report Sidebar to notice the sidebar. In View,hide the bottom details. Once again in View → Reset the layout.

Solution:To activate and license revalidation,it is a must to connect the system with the internet. For updates,Go to Help → Check for Updates.