Centralize your help content for AI and human support
Configure and optimize all of your support content sources in one central knowledge management system.
Create, manage, and optimize all of your content with one tool
Fuel your entire support ecosystem with consistent, accurate, and fully optimized support content to deliver better performance across AI, agent, and self-serve support.
Bring your sources together
Organize and manage your content at scale
A single tool for every content source
Content sources
Includes: Guru, Confluence, Notion, Zendesk, PDFs, and websites.
Content types
Includes: Public articles, internal articles, snippets, past conversations, and webpages
A central knowledge management system you can trust
Having their help desk and knowledge base hosted on a single platform enables the team to create a seamless journey for their customers.”
Having everything in the Intercom Suite – from Fin to live chat, the knowledge base, and reporting – gives us complete visibility. We can instantly see what’s happening, spot gaps, and fix them fast. That visibility is everything.”
