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J

Johanna BunnNew Participant

Bulk change Help Center audience targetingSubmitted

Would be great to be able to bulk change Help Center article visibility Editing the audience on each article individually is time-consuming and frustrating Ideal end state: be able to bulk change article audience permissions by collection or by selec

5

EnvoyKevinNew Participant

Disable self assignmentSubmitted

It would be nice if you could disable self assignment. This way that you’re able to ensure that the round robin function takes place. Right now we have to monitor the queue in order to prevent cherry picking during peak hours.

1

Jasmine AdgersonNew Participant

Add a "snooze duration" label in the Snoozed inbox view, so I can see how long each conversation is snoozed for without waiting for it to reopenSubmitted

This would be especially helpful when snoozing conversations far in advance for specific type of follow-ups on a certain date. Being able to see the snooze duration or reopen date directly in the Snoozed view would make it easier to keep those conve

1

ben naughtonNew Participant

please make tickets portal customisable!Submitted

currently a bit of a nightmare for our customers - would be great to have more control over the way it works!

1

DBurnettNew Participant

"Follow" Conversation NotificationsSubmitted

The ability to “follow” a conversation and receive notifications for conversations and tickets that are not directly assigned to you. Right now, I can receive Push/Email notifications on items that are directly assigned to me, or any activity on any

105

Julian BurkeNew Participant

Feature Request: Show Email Attachment File Metadata Logs (especially when attachments are dropped)Submitted

1. The Problem:Currently, when an inbound email contains an attachment that Intercom rejects (due to size limits, unsupported file types, etc.), the system leaves a generic note in the conversation stream: "Attachments were dropped from this message.

1

Carolina GallonNew Participant

Support Operations

Cancel my intercom membership

Hey there is no button to cancel my subscription and no one in the chat is helping me, could you give me a hand?

BekaNew Participant

Reordering workflowsSubmitted

From a workflow management perspective it would be really nice to be able to move elements around in your workflows based on where you’d like to place them. The “tidyup” feature is nice but sometimes moves things in a way that isn’t super easy visual

1

BekaNew Participant

IVR Recording EditsSubmitted

It would be really nice to be able to edit the recordings directly in the IVR workflows given they are just text to speech anyway. Ie. being able to open them edit the text, pick a voice save and move on instead of having to either record a new one o

1

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3 hours ago

Pamela Van GasseActive User

Change SLA once it is createdSubmitted

For now it is not possible to change SLA settings once they have been created. If something needs to change, new SLA settings need to be created and used in the workflow. It would be much easier to be able to change those settings.

41

Carolina GallonNew Participant

Support Operations

Cancel my intercom membership

Hey there is no button to cancel my subscription and no one in the chat is helping me, could you give me a hand?

70

C

2 hours ago

Gustav RiedererNew Participant

Apps & Integrations

Shopify Storefront MCP Connector broken: "Tool not found: search_shop_catalog"

Hi everyone,since around April 17th, our Shopify Storefront MCP Data Connector ("Search shop catalog") has been completely broken. Every call returns:"Tool not found: search_shop_catalog"Background:Shopify renamed the Storefront MCP tool from search_

arupertNew Participant

Train Fin

Guidance Limitation

Hi All, How do you all work around the guidance limitation of 100 pieces of total guidance? We have the opportunity to consolidate some guidance, but because the bot is used across multiple teams with different workflows and channels, this limitation

bananabreadeaterNew Participant

API & Webhooks

Outbound mail webhook, which headers to use?

I've been searching through the Intercom docs, asked Fin, and tried Claude, but I can't find a clear answer on this.I want to set up a webhook that triggers for every outbound email we send. When I try conversation.admin.replied and conversation.admi

70

B

1 day ago

Andrii FedykActive User

API & Webhooks

No webhook when a new conversation is created on Intercom Inbox

Intercom has multiple conversation-related webhooks.When a new conversation is created in the Intercom Inbox, the `conversation.*` topics are not triggered.Below the screenshots on how a new conversation is created. Thanks for help!

40

1 day ago

L

Lawrence TohNew Participant

Reporting

Handling time affected by Snooze

I have a workflow set up as follows:If the customer has been unresponsive for 30 seconds → Snooze (4 hours) → Closing message → CSAT → Close.The issue I’m facing is that when the snooze timer ends, the conversation is assigned to another teammate (e.

LouiseKleinNew Participant

Outbound

Save Drafts for Side Conversations

The new UI update on inbox may have affected the behavior of side conversations.Current behavior: When composing an email in a side-conversation, closing the sidebar discards the draft entirely. Reopening the sidebar shows an empty compose field.Expe

Richard HarrisNew Participant

Knowledge

Setting Help Article Permisions per Article / Collection

We are looking to setup that certain users are only allowed to edit internal help articles but not general public help articles. Currently you can only set permissions for all article editing, not just certain articles or collections. This would allo

171

2 days ago

A

alexheidiNew Participant

Analyze Fin

When will Intercom features build for Multilingual users?

It appears new features are regularly deployed without testing against multilingual use cases, we now have Procedures, and Recommendations incompatible with our workspace, seemingly due to multilingual articles.Great example of "garbage in - garbage

Liam HarperNew Participant

API & Webhooks

[BUG] MCP search_articles - Filtering by help center does not work

I am using the MCP search_articles here: https://developers.intercom.com/docs/guides/mcp#_-9Currently, help center filtering does not work. I suspect this is because the MCP endpoint uses help_centre_id while the REST API (https://developers.intercom

100

L

2 days ago

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