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Every step of the way
From documentation and community forums to dedicated implementation partners find the right level of support for your team.
Documentation
Comprehensive guides, API references, and tutorials. Browse by module or search across all 40+ apps.
Browse DocsCommunity Forums
Get answers from 11,000+ community members on GitHub Discussions. Ask questions, share configurations, report issues.
Open DiscussionsPriority Support
Dedicated support engineers with guaranteed SLA. Available for Cloud and Enterprise customers.
Contact SupportEverything you need to know
Detailed guides organised by module. From initial setup to advanced configuration.
Getting Started
Install, configure, and launch your first Horilla instance in under an hour.
HR Modules
Leave, attendance, payroll, recruitment, performance, and more.
Integrations
Connect Horilla to your existing tools — Slack, Zoom, accounting software, and more.
Admin & Config
Multi-company setup, permissions, custom fields, and system settings.
Reports & Analytics
Build dashboards, schedule reports, and export data in any format.
Developer Guides
Build custom modules, use the REST API, and extend Horilla for your needs.
Security
Hardening, backup strategies, audit logs, and compliance guides.
Mobile & Self-Service
Employee self-service portal, mobile access, and kiosk mode configuration.
Launch with confidence
Choose the level of implementation support that matches your team's needs and timeline.
DIY Setup
Ideal for tech-savvy teams who want to set up Horilla themselves using our documentation.
- Full documentation access
- Video tutorial library
- Community forum support
- GitHub issue tracking
- Sample data & seed scripts
Guided Onboarding
Our team helps you configure Horilla for your company structure, policies, and workflows.
- 3 × 2-hour onboarding calls
- Configuration review session
- Data migration assistance
- Custom policy setup
- 30-day post-launch support
Full Implementation
End-to-end implementation managed by a Horilla-certified partner. No technical work needed from your side.
- Dedicated implementation manager
- Full data migration & validation
- Integrations with existing systems
- Custom module development
- Staff training sessions
- 90-day hypercare support
Certified implementation partners
Work with a Horilla-certified partner in your region for local expertise and language support.
Interested in becoming a certified Horilla partner? Apply here
Support SLA comparison
Response time commitments across all Horilla tiers.
| Plan | Channel | Initial Response | Resolution Target | Hours |
|---|---|---|---|---|
| Self-Hosted Free | GitHub & Docs | Community (no SLA) | — | — |
| Cloud Starter | ≤ 8h | 3 business days | Mon–Fri 9am–6pm IST | |
| Cloud Growth | Email + Chat | ≤ 4h | 1 business day | Mon–Fri 8am–8pm IST |
| Cloud Business | Email + Chat + Call | ≤ 2h | 4 business hours | Mon–Sat 8am–10pm IST |
| Enterprise | Dedicated CSM | ≤ 1h | Same day | 24/5 + on-call |
Join 11,000+ Horilla users
Whether you're setting up payroll for the first time or building a custom leave approval workflow, the Horilla community has someone who's been there.
Contact Support
Cloud or Enterprise customer? Open a support ticket directly.
Still have questions?
Our team is happy to answer any questions about implementation, pricing, or specific feature requirements.