iOS

Explore the nuances of iOS management with fellow administrators.

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Discussion

12 hours ago

Why is my iPad stuck at the initial setup screen and failing to install apps after being enrolled via Apple Business into Hexnode?

Hi everyone, I’m running into a bit of a loop with a new batch of iPads. I’ve successfully added the devices to Apple Business and assigned them to our Hexnode UEM server. After performing a factory reset, the devices boot up but seem to get stuck right at…

12 hours ago

haniel

Discussion

1 day ago

Apps are not updating without Apple ID

We’re noticing that apps on our managed iPhones aren’t updating automatically. Users keep ignoring the App Store prompts, and some devices are stuck on old versions. How can I overcome this?

App Management (400)

1 day ago

aurora

Discussion

3 days ago

How do I download a new Server Token from Apple Business to fix Hexnode sync failures?

Hey everyone, I’m running into an issue with my Automated Device Enrollment (ADE). New devices aren't showing up in the Hexnode portal even after a manual sync and yea ofc keep getting a sync failure message. How do I actually get the new token out of Apple Business ? Could you help me out with…

3 days ago

clauss

Discussion

1 week ago

In-app purchases are blocked

I’ve got an iPhone with Hexnode policies that allow app installs, but whenever I try to purchase an app it says in-app purchases are disabled. What can I do?

App Management (400)

1 week ago

finn

Discussion

1 week ago

App installation blocked by Apple ID prompts

Every time we push apps to iPhones, users get stuck entering their Apple ID and password. It’s slowing down onboarding and creating extra tickets for our helpdesk. Is there any way to avoid this?

App Management (400)

1 week ago

aurora

Discussion

1 week ago

Restricting iOS updates over cellular data

Hey folks, quick question, is there any way in Hexnode to restrict iOS updates over cellular data?

iOS (385)

1 week ago

margaret

Discussion

2 weeks ago

DDM for iOS

Hi everyone, We’re managing a set of iOS devices and noticed the Software Update Preferences using DDM in Hexnode. I understand it works differently from the usual update methods, but I’m not very clear on what actually makes it better…

iOS (385)

2 weeks ago

pauel

Discussion

3 weeks ago

Unable to clear iOS passcode remotely

Hi all, I’m managing a few iOS devices and tried clearing the device passcode remotely, but I keep getting this error: “The passcode cannot be cleared (-1)”. Has anyone faced this before? Not sure what’s blocking it.

iOS (385) iPadOS (106)

3 weeks ago

ezekiel

Discussion

3 weeks ago

AirDrop not receiving files

Hi folks, I’ve noticed that AirDrop on our Hexnode‑managed iOS devices running version 18+ isn’t working properly. Sending files from the managed device works fine, but when trying to receive files, the device just plays the notification sound, but no prompt appears to accept the transfer. I think this started happening after we applied an Allowlist…

wilma

Discussion

4 weeks ago

How to track missing iPhones when "Recent Location" is not showing data?

Hey everyone, I’m in a bit of a panic. Two of our company iPhones have gone missing since our team event yesterday. I’ve logged into the dashboard to try and track them, but the "Recent Location" widget is just blank. Does anyone know why…

4 weeks ago

margaret

Discussion

4 weeks ago

App installation error message

Hi, I keep getting this message: “The app with iTunes Store ID 364709193 is already installed” on an iOS device. How can I stop this message?

iOS (385)

4 weeks ago

zayn_nj

Discussion

4 weeks ago

Web Apps vs. Web Clips??

Hey all, this is a stupid question maybe, but what’s the actual difference between pushing a "Web App" vs a "Web Clip" in Hexnode? I just want a shortcut to our HR portal on everyone's home screen. I tried a Web Clip on my…

App Management (400) iOS (385)

4 weeks ago

ncosdsons

Ideation

3 weeks ago

iOS Business Container - System Apps

A great feature would be to have an option in iOS Business Container to allow copy/paste to System Apps fron managed apps. Appreciate we can deploy a different browser and restrict system apps, but the system apps tend to be…

iOS (385)

3 weeks ago

livewot

Ideation

1 year ago

DEP information and setting from the device

It would be very helpful if I could see the device DEP configuration option when I am looking at a device. It would be very helpful if I could set the device DEP configuration option when I'm looking at a…

ADE (55)

1 year ago

livewot

Ideation

1 year ago

Adding a device to multple groups

On a specific project, I have 3 groups I deal with. Corporate iPads Canada USA All devices are a member of Corporate iPads. None are duplicated between USA and Canada. 1) It would be nice if I could nest groups.…

kevin_rios

Ideation

2 years ago

Policies

I think it would be extremely useful if in the criterias of Policies you could add the "Type" identifier in Hardware Info. Like this I could seperate iPhones from iPads

Configurations (43)

2 years ago

ooida

Ideation

3 years ago

Manual Entry in iOS

Hello, I would like to request the ability to the into a kiosk mode enabled iPad manually. The reason is in case one needs to manually connnect to a WIFI hotspot and to power the iPad off manually.

iOS (385) iPadOS (106) Kiosk (248)

3 years ago

jeremy

Ideation

6 years ago

Select Devices within Group

I have a lot of iPads, and need to group them according to the location they are deployed. Management within the group selection is limited, and cannot select individual devices within the group. More management abilities should be available from…

6 years ago

ctmorrison

Ideation

6 years ago

Install application specific file

We use FileMaker Go on our iOS devices to access our hosted database. In order to simplify granting users access to our hosted database and avoid having to manually enter the URL for the host on in the application on…

6 years ago

travis-jacobson-2

Ideation

8 years ago

Feature Request

* Remote Viewing for iOS. * Scheduled report for app licenses.

8 years ago

brennan

Ideation

9 years ago

Include Keyboard settings that are remembered for each iPad

How about the feature to include Keyboard settings so they are remembered for each iPad. Does that also go into the profile somehow? Sorry for the newbiew questions but Im very new to the software

9 years ago

iOS

Why is my iPad stuck at the initial setup screen and failing to install apps after being enrolled via Apple Business into Hexnode?

Apps are not updating without Apple ID

How do I download a new Server Token from Apple Business to fix Hexnode sync failures?

In-app purchases are blocked

App installation blocked by Apple ID prompts

Restricting iOS updates over cellular data

DDM for iOS

Unable to clear iOS passcode remotely

AirDrop not receiving files

How to track missing iPhones when "Recent Location" is not showing data?

App installation error message

Web Apps vs. Web Clips??

iOS Business Container - System Apps

DEP information and setting from the device

Adding a device to multple groups

Policies

Manual Entry in iOS

Select Devices within Group

Install application specific file

Feature Request

Include Keyboard settings that are remembered for each iPad

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iOS

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