FixVare - Refund Policy

1. Client Definition

We define "Client" as anyone who buys any of our products from the official website at www.fixvare.com.

2. Product Purchase and Delivery

When you buy a product from the website, you will receive an email at the email address you provided to us. This email will have:

  • A link to the specifics about the payment gateway
  • An activation code for the software
  • Instructions on how to download the software and product information.

Important: All products are delivered electronically, and no physical product is sent via mail. All products are delivered as free demo versions. Later, you need to purchase a licensed version if you want to keep the product.

3. Free Trial and Evaluation

It is highly recommended that you install and evaluate the product using the free trial edition prior to ordering the product. The free demo allows you to see the results of the software in action on your specific data prior to the purchase that helps you to examine its features and capabilities.

4. Data Recovery Software Limitations

All of our data recovery tool products are designed and engineered to provide optimal results for all types of corruption, however, you should review the following limitations before making your purchase:

  • Certain instances of data corruption may not provide you with the full amount of metadata associated with the damaged files.
  • When free space on a drive has been filled with new data, the system will not be able to retrieve the original contents of the damaged file because the data needed for the recovery of the file no longer exists.
  • The degree of success in recovering files depends on how badly the files are corrupted, as well as the condition of the hardware used to store them.

For these reasons, we urge you to try our product using the free demo version. The demo version will show you a preview of using the software on your specific data.

5. Client Cooperation

We have made every effort to help our clients achieve satisfactory results through our support process. We will require full cooperation from our clients throughout the support process. This may include:

  • Providing accurate details about the problem.
  • Following the instructions provided by technical support.
  • Testing the free demo version of the tool before purchasing it.
  • Responding promptly to inquiries from our tech department.

6. Refund Policy

Refund Eligibility:

Requests for refunds must be made within thirty (30) days from the date of purchase. Requests for refunds will be considered on a case-by-case basis; however, requests must meet the following conditions:

  • The app has been tested with the free demo version before making a purchase.
  • Reasonable attempts have been made to use the tool by the client, with the aid of technical support.
  • The issue is not due to deleted files or extensive damage to the physical medium, like a hard drive.
  • The activation code has not been used or shared with anyone.

Non-Refundable Situations:

  • If the free space on the customer's computer is completely overwritten with new files after the corruption of files.
  • If the customer did not use the free demo version of the product before purchasing.
  • If the client has activated and used the activation code.
  • If a period of 30 days has elapsed since the date of purchase.
  • If the issue is due to damage to the physical disk, preventing the possibility of recovering the deleted file

7. Refund Process

To receive a refund, you will need to email our Support Team at [email protected], providing us with the following information:

  • The Order Number or Transaction ID related to your order
  • On which Date the tool was purchased
  • Reason you are requesting a refund
  • Detailed information of issue you experienced while using the product
  • Proof that you used the free trial version before investing in license edition.

Once your request has been received, the Support Team will evaluate the information and contact you within 5 to 7 business days. If the request has been approved, you will receive your Refund via your Original form of payment within 10 to 15 business days after approval.

8. Contact Information

If you have any questions regarding this Refund Policy or if you would like to request a Refund, please email us:

Email Support: [email protected]
Webpage Support: www.fixvare.com

9. Policy Updates

We reserve the right to modify or update this Refund Policy at our sole discretion at any time without prior notice. Once we post an update here, it applies right away. Customers are encouraged to review this Refund Policy periodically to be aware of any changes in the Refund process.

Last Updated: June 27, 2026
This refund policy is effective as of the date of last update and applies to all purchases made through the FixVare website.