I can not access my course.
I can not access my course.
Is your course listed under “My Courses“?
If YES,
- Click on the link to your course that can be found under My Courses.
- After you have clicked on the course name, then go to the bottom of the page and you will see a heading “Course Content“. Click on the course name under the heading “Course Content“. You can also select the blue button on the right side of the page that says “Start Course“.
(See screenshot) - If you do not see “Course Content” at the bottom of the page, then has it been greater than 60 days since you were granted access to the course? If yes, then your course may have expired. Contact us to extend your access to the course.
If NO,
- Have you received the access instruction email from KnowledgeConnex? If no, then you will receive an email within 2 business days from purchase date with instructions on how to access your course. Contact us if you need further assistance.
- Has it been greater than 60 days since you were granted access to the course? If yes, then your course may have expired. Contact us to extend your access to the course.
Other FAQs
How long do I have access to the course?
How long do I have access to the course? You will have 60 days from the date/time that we send you the access instruction email to access
Who should I contact if I have additional AHIMA membership questions?
Contact AHIMA for questions regarding AHIMA membership. Other FAQs
If I only pay the AHIMA certification fee, does that automatically make me a dues-paying member?
No. You are considered a “Credentialed Non-Member”. To be considered a dues-paying member, you will need to select one of these AHIMA member types. Other FAQs
If I am a dues-paying member of AHIMA, am I therefore automatically a member of ALL of the AHIMA Component Associations (CA)?
No. A dues-paying AHIMA member is not automatically a member of ALL AHIMA Component Associations. On the AHIMA membership profile, the members will select ONE AHIMA Component Association that which
How do I enter CEUs without AAPC index #’s on the CE certificates?
Log into the member’s area using username and password Click on the “Submit CEUs” button which is located in the box that states “my CEUs”
Are CEs automatically uploaded to the AHIMA CEU Center?
You will need to enter your CEUs in the AHIMA CEU Center (they will not transfer automatically). Log into your MyAHIMA account and visit the CEU Center
I am locked out of my account
You may have been locked out due to too many invalid login attempts and you may be seeing a “Forbidden” error message on your screen. Learn
My course has expired. How can I get an extension so I can access the course?
My course has expired. How can I get an extension so I can access the course? You will have 60 days from the date that
How do I participate in the session discussions?
How do I participate in the session discussions? On session page, you will see virtual discussion area where you can post a question or make
I can not access my course.
I can not access my course. Is your course listed under “My Courses“? If YES, Click on the link to your course that can be
How do I send a message to someone?
How do I send a message to someone? First, you need to be connected to that individual. A “connection” is a like a Facebook friend
How do I change my email notification settings?
How do I change my email notification settings? Go to your account name in the upper right corner. Select “Account“ Select “Email Preferences“ Other FAQs
How do I modify what information is visible to others in my profile?
How do I modify what information is visible to others in my profile? Go to your account name in the upper right corner. Select “Account“
How do I edit my profile?
How do I edit my profile? Go to your account name in the upper right corner. Select “Profile“ Select “Edit“ Please note you can also
How do I change my password?
How do I change my password? 1 – You can select “forgot password” on the sign in page 2 – If you are signed in,
Does AAPC and ACDIS accept AHIMA CEs?
Does AAPC and ACDIS accept AHIMA CEs? AAPC: CEUs are accepted from programs sponsored by AHIMA national offices and the state or regional AHIMA branches.
How can I maximize my screen?
How can I maximize my screen? In the upper right corner you will see an icon with two arrows. Click on this to maximize and
How do I access the CE certificate?
How do I access the CE certificate? Are you signed in? Have you clicked on the button labeled Mark Complete in EACH SESSION (page)? If