Our Technology – InSite
InSite is a powerful web and mobile platform allowing you to manage your business from any device.
InSite’s easy, intuitive, and feature-rich suite of tools will provide you a deeper level of understanding of your customers and greatly simplify daily operational tasks.
Customer Dashboard
View and manage all customer-related information from a single screen. Gain new insight into your customers by accessing contacts, activity logs, documents, zone lists, permits, notes, and much more. We’ve put everything you need for your customers in one convenient place.
New Customers
Quickly add new customers from the convenience of any device in a few simple steps. It’s designed to be easily accessible from anywhere so you can spend less time doing data entry and more time doing the things that matter most in your business.
Support Tickets
Our support ticket dashboard tracks every request to give you the peace of mind that nothing will be overlooked. Time stamping, attachments, status notifications, history, and reporting are industry leading features.
Answering Service
Our answering service platform assures you will never miss an important opportunity. Our team of specialists can handle service requests, transfer calls, or provide custom solutions. Our powerful software tracks every call and makes it available to you in InSite. With the ability to forward messages to email or text, you can guarantee the right person will receive it quickly.
Mobile Access
InSite works just as well in the field as it does in the office. Give your team in the field the power to place accounts on test, view signal traffic, manage notification lists, and open tickets right from their phone or tablet.
Generate a Monitoring Certificate
By simply filling in a few fields, you can quickly generate a monitoring certificate for any of your customers. Your logo will be displayed on the certificate along with all relevant monitoring information the customer would need, provided by our UL and FM listed Monitoring Center.
