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Hints and tips when e-mailing CEOs and other senior staff

Welcome to CEOemail.com

Always remember that Chief Executive Officers (CEOs) are people, just like us. They'll respond to an email depending on its tone and content, so think about what you want to say carefully before you click send. We've pulled together some hints and tips to help you get the response you're looking for:
We recommend these two books by Helen Dewdney - "The Complaining Cow" - for help with resolving your consumer issues:

How to Complain book How To Complain: The ESSENTIAL Consumer Guide to Getting Refunds, Redress and RESULTS!
 
101 Habits book 101 Habits of an Effective Complainer
  • Be polite.
  • If you are able to say something good about the company before you express your disappointment, do it. It's a great way to get your reader on side.
  • Stick to the facts. Try not to let any emotion or judgment spill out.
  • Don't use threats.
  • Shorter is better. Keep the information concise and to the point.
  • Include any customer reference numbers or invoice numbers you have.
  • Include a brief history of the issue and any correspondence so far, if it's helpful.
  • Use names of people you have spoken to if you have them.
  • Do not accept being passed back to customer services, unless it's with a named person and with a promise of follow-up.
  • Do not email multiple people at the same time - focus on one person only.
  • Explain clearly what you want as a solution or outcome.
If you can't find what you're looking for, or would like to suggest an update or correction to the information we hold, please contact the Editor at CEOemail.com and we'll do our best to help.

Good luck with your enquiry. If you get a response you're happy with, it would be great if you made a small donation. That way we can keep the site up-to-date and running smoothly, connecting you to the top.

Terms for professional/business/academic use

If you're using the information on CEOemail.com for professional reasons, please pay one pound for each e-mail address you wish to access.

When writing to someone for professional purposes please: introduce yourself briefly, state the reason for your contact, provide a clear call to action. Be sure that your email message is in plain text format only (not HTML) and do not include attachment files.

Campaigning

If you're working as part of a campaign group, it's best to send a personal, individually created letter. Letters that have been created from a standard template will most likely receive a standard response in reply.

Job Hunting

Please do not write to the CEO asking for a job. The CEO is not usually the person who makes decisions on employing staff. Instead, please see our UK HR contacts or US HR contacts or EU HR contacts pages.

When you write to the HR department of the company, please send a letter of motivation in the body of the email, outlining your education, skills, experience and how you are the right person for the job. Please attach a CV in Word (.doc) format.

Sponsorship

Please do not write to the CEO asking for sponsorship. Please read our page about Emailing companies about charitable donations and sponsorship for projects.

Sharing ideas with a company

If you wish to write to a company CEO to share an idea, please ensure that you have protected your idea legally first.

What not to do

Please do not write to CEOs asking for jobs, sponsorship or money.

More Information?

Please see our list of Frequently Asked Questions



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