UCaaS Solutions
Maximize your unified communications with our voice, contact center productivity, and network support
Microsoft Solutions
All Microsoft Solutions Operator Connect GCC High Teams Direct Routing Direct RoutingKey Integrations
Connect with anyone, anywhere, inside or outside your organization, from a single, dedicated geographic number
CX / CCaaS
Empower meaningful customer connections and drive real outcomes with our Customer Experience (CX) and Contact Center solutions.
CallTower Connect
A Revolutionary tool enabling users to easily personalize and control their CallTower Services
Solutions Center
Discover a comprehensive Solutions Center hub with resources, documentation, and expert guidance for all your business communication needs.
24/7/365 Support
Access our dedicated customer service team around the clock, every day of the year. Get immediate assistance when you need it most.
Updates & Notifications
Stay informed with real-time service updates, maintenance alerts, and important system notifications to keep your business running smoothly.
Network Status
Monitor live system performance updates and network health metrics to ensure optimal communication service delivery across all platforms.
Support Escalation Path
Technical support escalation for critical issues
Implementation Escalation Path
Project implementation and deployment issues
Sales Escalation Path
Sales inquiries and contract negotiations
Billing Escalation Path
Billing disputes and account management
Client Success Escalation Path
Strategic account growth and optimization
Company & Learning
About Us
Explore the overview of our company, mission, and commitment to delivering innovative communication solutions.
CallTower Training
Comprehensive resources and guidance to enhance your proficiency in utilizing our communication solutions.
Webinars
Visit insightful sessions, industry expertise, and the latest updates on our communication solutions.
Support & Billing
FAQs
Browse the FAQ webpage for quick answers to common questions about our products and services.
Bill Center
Explore for a streamlined experience managing and understanding your invoices and billing information.
CallTower, Inc. Terms of Use
Review CallTower's Terms of Use to understand your rights, responsibilities, and guidelines for using our services.
Service & Compliance
Services Level Agreement
Details on CallTower's Customer SLA, including scheduled maintenance windows for solution updates.
Customer Proprietary Network
Explore the Customer Proprietary Network webpage for secure and customized communication solutions.
Billing questions, payments, disputes
Find essential information about billing inquiries, payment terms, and dispute resolution for your account.
Partner Program
There is no better relationship in the industry than ones CallTower has with its partners. Here are just a few things that make working with us truly awesome.
Partner Portal
At CallTower, we consider our channel partners as family, valuing successful relationships through excellent support and financial rewards.
Agency Program
Discover Are benefits of our Agency Partner Program for your business. Unlock revenue streams, scalable growth, and extensive support.
MSP Program
CallTower's MSP Partner Program empowers service providers by simplifying taxation and enhancing efficiency through tools including the GTx self-service platform.
CT Text for Teams
Send and receive SMS & MMS from Microsoft Teams with CT TEXT. Connect instantly with your contacts in Outlook, Active Directory, SharePoint, and with your MS Teams channel members.
SMS & MMS Text Messaging for MS Teams
Supercharge your Microsoft Teams platform and maximize your reach and impact with 2-way SMS & MMS text: the most popular messaging format that works on every cell phone.
Send Texts to Your Microsoft 365 Contacts
Connect instantly with your Microsoft Teams channel members, your contacts in Outlook, Active Directory, and SharePoint, as well with as the contacts you save in CT TEXT.
Add SMS Text to your Teams Channel
Text from all your Microsoft Teams channels with our helpful CT TEXT Bot. He’ll also alert you as new messages arrive – no matter where in Teams you’re currently working.
Text From Individual and Shared Inboxes
Use your own personal number for private text conversations and use shared inboxes for when you want to make incoming/outgoing texts visible to your entire team. That way every team member can receive and respond to messages, using just one inbox and just one number.
One Number, Multiple Applications
The CT TEXT service includes a dedicated number for each of your personal or shared inboxes. This gives you the flexibility to text across multiple business applications and devices. The number can be in your own local area code and is generated from our secure cloud message service within Microsoft Azure.
Text-Enable Your Existing Phone Number
Prefer to send texts from your familiar business number? No problem! CT TEXT means you can use your existing phone number* for both calls and text. That way your contacts will always know who’s texting. And they can choose to reply by text or by calling your number. *US & Canada only
Your All-In-One Contact Management App
Keep your contacts and conversations in just one place to make searching and texting a breeze. Consolidate your contacts in Outlook, MS Teams, and in any list you’ve created and care to import. CT TEXT removes the hassle of managing multiple contacts in multiple places, so you spend less time searching for people and much more time connecting with them.
Contact Manager App
Find and text any contact stored in Outlook, AD, SharePoint, or in your imported contact list. Manage all your conversations in just one place.
Virtual Number
Choose a virtual number in your area code or country and enjoy 2-way SMS texting from your desktop or mobile device, while keeping your personal number private.
Text Messaging Bot
Send text messages from your Chat or Teams channels, receive new message notifications, and reply to messages – all from Microsoft Teams.
Your Own Number
Use your existing phone number* for both calls and text. That way your contacts will always know who’s texting. And they can choose to reply by text or by calling your number. *US & Canada only.
Group Inbox
Get alerts on your Microsoft 365 desktop or on your mobile device whenever new SMS texts arrive.
Text Translations
Message your contacts in their own language with CT TEXT’s optional translation feature. It can translate any message you send or receive across 60 languages
Text Multiple Contacts
Text every contact in an Microsoft 365 Group, or create and import your own list of contacts to message.
Secure Access
With your messages and data protected by secure Microsoft authentication, there’s no need for additional user access maintenance.
Messaging Archive
All your messages can be downloaded or sent by email so they can be filed in your conversation history folder for legal compliance.
Mobile carrier standards are required to utilize SMS for Campaigns. We want you to be aware of the information that is required to ensure your SMS campaign can be registered and approved.
INFORMATION REQUIRED TO REGISTER YOUR SMS CAMPAIGN To build your CT Cloud SMS services, you will need to complete the below to register the account.
- Legal Company Name
- DBA or Brand Name
- Tax number / ID / EIN: Which Business Type best represents your company (Privately Held, Publicly Traded, Nonprofit, Government)?:
- Business Address: Street address, City, State, Zip
- Contact information: Email, Phone
- Website URL
- Privacy Policy is mandatory and must be listed on the website:
- Must be clear that end user’s personal info will not be shared or sold to third parties for the purpose of marketing. Example statement: “No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.”
- A website URL is required for your Privacy Policy.
- Call to Action/Message Flow: (How do they opt in) Then what happens until the initial message is sent.
- Campaign Description: The campaign description should clearly explain for what purpose the messaging is being used by the company.
Sample Message: HI [name]. [Company Name], Just reaching out to remind you that your invoice payment due date is XXX
VERBIAGE REQUIREMENTS FOR EVERY INITIAL SMS SENT OUT
- [Company Name] Thank you for opting in for our texting notifications. Message & data rates may apply. Reply HELP for help, STOP to cancel. Msg frequency varies.
- If the end user opts out, this reply is mandatory:
- You have been successfully unsubscribed from [Customer Name]. If you accidentally unsubscribed, Reply START to opt-in to messaging.
- You can get more assistance from our website at: [Customer website] and [Customer Phone number]. Text STOP to stop receiving messages from us. You can also text START to restart getting messages from us again.
Seamlessly manage customer interactions across the globe on one of the globe’s most popular messaging platforms.
WhatsApp Integration
Meeting customers on their preferred channels leads to higher engagement and satisfaction, so carefully choosing the right channels to increase accessibility is important, especially for smaller businesses who do not have the resources to be fully omnichannel. As a leading messaging application with massive global reach, WhatsApp is a critical channel for customer communication.
CallTower’s CT Text platform now includes a dedicated WhatsApp messaging integration. This game-changing feature lets businesses manage WhatsApp conversations directly within the CT Text interface. This powerful integration simplifies communication and boosts efficiency by allowing organizations to engage with customers across the globe on one of the most popular messaging platforms without switching tools.
This integration allows businesses to:
Access their WhatsApp message inbox through CT Text
Send and receive WhatsApp messages alongside SMS, all from a single platform
Centralizes communication workflows, improving efficiency and responsiveness by managing both SMS and WhatsApp messages in one place
Why WhatsApp?
1 billion monthly active users
98% message open rate
60% message response rate
User friendly messaging experience familiar to employees & customers
Established global structure for immediate cross-regional reach
Built-in security & privacy for compliance with local regulations
Low entry cost by integrating through unified communication infrastructure