UCaaS Solutions
Maximize your unified communications with our voice, contact center productivity, and network support
Microsoft Solutions
All Microsoft Solutions Operator Connect GCC High Teams Direct Routing Direct Routing
Key Integrations
Connect with anyone, anywhere, inside or outside your organization, from a single, dedicated geographic number
CX / CCaaS
Empower meaningful customer connections and drive real outcomes with our Customer Experience (CX) and Contact Center solutions.
CallTower Connect
A Revolutionary tool enabling users to easily personalize and control their CallTower Services
Solutions Center
Discover a comprehensive Solutions Center hub with resources, documentation, and expert guidance for all your business communication needs.
24/7/365 Support
Access our dedicated customer service team around the clock, every day of the year. Get immediate assistance when you need it most.
Updates & Notifications
Stay informed with real-time service updates, maintenance alerts, and important system notifications to keep your business running smoothly.
Network Status
Monitor live system performance updates and network health metrics to ensure optimal communication service delivery across all platforms.
Support Escalation Path
Technical support escalation for critical issues
Implementation Escalation Path
Project implementation and deployment issues
Sales Escalation Path
Sales inquiries and contract negotiations
Billing Escalation Path
Billing disputes and account management
Client Success Escalation Path
Strategic account growth and optimization
Company & Learning
About Us
Explore the overview of our company, mission, and commitment to delivering innovative communication solutions.
CallTower Training
Comprehensive resources and guidance to enhance your proficiency in utilizing our communication solutions.
Webinars
Visit insightful sessions, industry expertise, and the latest updates on our communication solutions.
Support & Billing
FAQs
Browse the FAQ webpage for quick answers to common questions about our products and services.
Bill Center
Explore for a streamlined experience managing and understanding your invoices and billing information.
CallTower, Inc. Terms of Use
Review CallTower's Terms of Use to understand your rights, responsibilities, and guidelines for using our services.
Service & Compliance
Services Level Agreement
Details on CallTower's Customer SLA, including scheduled maintenance windows for solution updates.
Customer Proprietary Network
Explore the Customer Proprietary Network webpage for secure and customized communication solutions.
Billing questions, payments, disputes
Find essential information about billing inquiries, payment terms, and dispute resolution for your account.
Partner Program
There is no better relationship in the industry than ones CallTower has with its partners. Here are just a few things that make working with us truly awesome.
Partner Portal
At CallTower, we consider our channel partners as family, valuing successful relationships through excellent support and financial rewards.
Agency Program
Discover Are benefits of our Agency Partner Program for your business. Unlock revenue streams, scalable growth, and extensive support.
MSP Program
CallTower's MSP Partner Program empowers service providers by simplifying taxation and enhancing efficiency through tools including the GTx self-service platform.
CT Analytics for MS Teams
Dive into a world of data-driven insights and maximize the potential of your communication infrastructure with CallTower Analytics.
Dive into a world of data-driven insights and maximize the potential of your communication infrastructure with CallTower Analytics.
Unleash the Power of Data
CallTower Analytics, you gain access to a comprehensive suite of analytical tools designed to provide you with real-time visibility into your communication networks. Harness the power of data to make informed decisions, optimize performance, and enhance productivity across your organization.
CallTower Analytics Calling empowers you to dig deep into your team’s performance with extensive filtering options and multiple customizable views. Gain a clear, comprehensive understanding of how your customer-facing team operates, so you can focus on what really matters—driving success.
Your dashboard is all about your goals. Personalize it to spotlight the metrics that matter most to your business. Whether you’re tracking response times, call volumes, or team performance, you’ll have the actionable insights you need to make informed decisions that optimize your operations.
- Call Performance Analytics
- Live Wallboards
- Missed Call Analytics
- Service Level Reporting
CallTower Analytics Calling is built to enhance efficiency, elevate customer satisfaction, and keep your team performing at its best—all backed by powerful, user-friendly technology.
CallTower Analytics Collaboration
With CallTower Analytics Collaboration, unlocking the full potential of your collaborative environment has never been easier. Our intuitive tool offers valuable insights into critical areas of your business, making it simple to stay informed and make data-driven decisions.
Need a starting point? Choose from a variety of prebuilt dashboards designed to deliver fast, actionable insights. Or, take full control by selecting the metrics that matter most to you and creating a dashboard customized to your unique business objectives.
Chat Analytics
Meeting Analytics
Employee Wellbeing
Reporting
CallTower Analytics Collaboration transforms raw data into meaningful information, helping you optimize operations and achieve success. Experience the smarter way to manage your Teams environment and drive results with CallTower!
The CallTower Advantage
Multiple direct private connections to Microsoft
Global carrier connections with 15+ voice carriers and 30+ Internet peering partner
CallTower’s network and platforms completely optimized for voice
Emergency services in 30+ Countries
Re-Route phone calls to other devices when Microsoft has an outage
SMS and CRM integration
Managed Direct Routing service through geo-redundant hosted SBC’s
Porting between customer’s PBX to Teams by CallTower
Full digital journey in the Microsoft Teams Admin Center for simple and quick deployment
E911 Emergency Services
Provision through Connect in minutes and assign phone numbers to your users
Smooth transition from your existing telephony to Teams Phone System
Key add-ons like Operator Console and Call Recording
Carrier-class 24/7/365 technical support and shared service level agreements with Microsoft
No equipment is required on site, including SBC’s saving capital expense
Direct Connectivity to Microsoft
Replace multiple local telco contracts to consolidate voice services
Central or local billing for Operator Connect service
Extensive carrier connections with 15+ Voice carriers and 30+ Internet peering partner
CallTower Connect – As a self-provisioning portal with Analytics around calling
