Help Desk Services

Everything you need to get help, learn Abel, and stay up to date. Whether you need help resolving an issue or planning for growth, we’re here to help you get the most out of Abel.

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Abel's Help Desk

At Abel, customer care is a key part of our commitment to you. After you’ve gone live with Abel, our Help Desk is your first point of contact – providing technical support for day-to-day operations. Whether you need help resolving an issue or planning for growth, we’re here to help you get the most out of Abel.

Here when you need us

Our Team Based in our offices and backed by ERP Consultants and Developers, our experienced Customer Services team has the expertise to assist with a wide range of queries.
Getting Help If you have a question about your Abel system or want to explore a new requirement, our Help Desk is your first point of contact. They can assist with functional questions, technical issues, and minor configuration changes - and will direct your query to other teams when needed.
Lodging a RequestTo lodge a Help Desk request:
Email: tickets@abelsoftware.com
Phone: +64 9 526 5210

Abel’s Documentation Portal

Abel’s Documentation Portal provides searchable, browser-based documentation for Abel users everywhere. From training plans to step-by-step instructions for key functions, the Portal is a comprehensive self-help resource for your Abel system.

Core Features

Web Browser or PDF View the Portal in a web browser, or access the same content in PDF format — ideal for learners who prefer to print and annotate.
Role-based navigation The Portal is organized into role-based sections, and its structure mirrors Abel’s menus - making it easy for users to find the topics they need.
Access from Within Abel Press F1 from any Abel screen to launch the portal and view context-specific topics side-by-side with your Abel screen. 
Learning Support Training Plans for typical roles guide learners through relevant topics. They support onboarding for new recruits and provide refresher training for existing staff - helping your team maintain their knowledge of Abel.

Product Upgrades

When you choose Abel, you’re investing in a solution that’s actively maintained and improved by the same team of software engineers who built it. With Abel, upgrades are more than updates – they’re an opportunity to keep your ERP working in step with your evolving goals.

Stay Current with Abel

New ReleasesStay current and compliant — adopting new Abel releases at least every two years ensures your ERP system remains aligned with your License Agreement and benefits from the latest features and improvements.
Upgrades As your upgrade comes due, we’ll contact you to coordinate installation and configure any new features that suit your operations - keeping your ERP system current and aligned with your business needs.
Ongoing Partnership Whenever possible, we’ll assign the same consultants who handled your implementation - providing continuity with a trusted team that understands your business.