Returns

The Future of Returns Management

Effortlessly manage your returns with 2Ship. Our platform streamlines the entire returns process, providing you with the tools you need to enhance customer satisfaction while reducing costs.

Returns Processing Options

Return Management Features

Streamlined Returns Processing Options

Efficient solutions to simplify every step of the return process for you and your customers.

Seamless Returns for Your Customers

Open Solution

A user-friendly, device-agnostic platform open to any end user with a 2Ship account. Payments can be made directly by the customer through credit card or covered by the receiving company with a promo/return code.

Closed Solution

Customized for your business, using your accounts, rates, and return locations. This branded solution mirrors your online store, ensuring a seamless return experience for your customers.

Control Over Every Return Request

Ideal for service technicians or part returns.

Users log in with their credentials to request returns, while company shippers maintain control over service selection, RMA numbers, and shipment details.

Automated label generation and pickup scheduling ensure a smooth return process from start to finish.

Simplify Returns Before They Start

Anticipate returns by printing return labels at the time of the outbound shipment.

Easily adjust return weights and package details when they differ from the original shipment.

Choose from a range of carriers and services, allowing flexibility and cost-efficiency.

Flexible Returns, When Needed

Activate return authorization during the outbound shipping process without printing labels.

Provide return instructions via email and within the package, including a link to generate a return label if needed.

Allow customers the freedom to return items only when necessary, reducing waste and costs.

Ad-Hoc Returns for Unexpected Situations

Handle unexpected returns through your customer service channels or call center.

Manually process return shipments as needed, providing flexibility and control.

Email return labels and instructions directly to customers, with options for scheduled pickups or drop-offs.

Return Management Features

Gain full control and visibility over all return operations with our powerful tools and insights.

Cost Control & Optimization

Service Selection

Gain complete control over service selection and pricing for each return.

Return Routing Optimization

Automatically select the nearest return location based on the user’s shipping address, saving time and reducing costs.

User-Friendly Interface

Ecommerce Best Practices

Designed with the user in mind, our solution ensures a smooth and intuitive experience for both your team and your customers.

Full Control & Visibility

RMA Management

Maintain full control over RMA numbers and required return information.

Inbound Management Console

Track and monitor all inbound/return shipments in real-time, providing transparency and oversight.

Real-Time Reporting & Insights

Access detailed reports on all return shipments, whether by client or across your entire operation, enabling data-driven decisions and continuous improvement.