Built by WordPress Experts, Designed for Hosting Companies

Matt Mullenweg

Comprehensive security and automated defenses

In-house performance features and site optimizations

We know a thing or two (billion) about scale

Automated WordPress management and hosting

Real-time multi-region automated failover

Vik Patel
Andrew Spittle

Skip the Build Phase, Start Selling Immediately

How Hosting Companies Use WP Cloud:

Build vs Buy: Why WP Cloud Makes Sense


Ready to grow your revenue and give your clients the best WordPress experience possible?

Got Questions?

  • Is there a list of the supported API calls?

    Yes, please refer to our API documentation here.

  • Does WP Cloud have detection for fatals and does it auto revert when we detect issues?

    Yes, WP Cloud continuously monitors for fatal errors and automatically reverts changes when fatals are detected. This helps ensure site availability and prevents broken deployments from affecting your customers.

    How it works:

    • Fatal error detection runs in real-time
    • When a fatal error is detected, the system automatically rolls back to the last known working state
    • Your customers’ sites remain accessible throughout the process
    • You can review what triggered the revert and address any issues before redeploying

    This automated protection helps reduce support tickets and maintains high uptime for your customers’ sites.

  • Does WP Cloud provide the ability to create WordPress sites with custom configurations, i.e. certain plugins already installed and activated, and/or a theme pre-installed and activated?

    Yes, WP Cloud supports creating sites with custom configurations right from the start. You have multiple options for site customization:

    Via API (create-site endpoint):

    • Pre-install and activate specific plugins
    • Set up themes and activate them automatically
    • Configure basic WordPress settings

    Via SSH access:

    • Perform advanced configurations post-creation
    • Install custom code or configurations
    • Set up complex plugin configurations

    Common use cases:

    • Creating branded starter sites for customers
    • Pre-installing security, backup, or performance plugins
    • Setting up staging environments with specific configurations
    • Deploying client-specific themes and branding

    This flexibility allows you to offer turnkey WordPress solutions tailored to your customers’ needs.

  • Are WP Cloud’s speed tests based on a unbiased third-party review?

    Yes, WP Cloud participates in independent web hosting benchmarks conducted by WordPress Hosting Performance Benchmarks (operated by Review Signal), a respected third-party testing organization in the hosting industry.

    What makes these tests credible:

    • Independent testing methodology – Review Signal operates separately from hosting companies
    • Transparent results – Performance data is publicly available for comparison
    • Multiple test types – Various performance scenarios are evaluated
    • Industry standard – Widely recognized benchmarking in the WordPress hosting space

    Real-world validation: Both WordPress.com and Pressable, which run on the WP Cloud platform, participate in these benchmarks, allowing you to see actual performance data compared to other hosting providers.

    You can review the detailed benchmark results to see how WP Cloud-powered hosting performs across different metrics and use cases.

  • Is DDoS protection included?

    Yes, WP Cloud manages DDoS protection. Additionally, Edge Cache’s Defensive mode offers an additional on-demand layer of protection.

    This feature can be enabled for durations ranging from 30 minutes to 7 days.

    Utilizing proof-of-work, Defensive mode issues a challenge to browsers visiting the site, mitigating spam bot and DDoS attack requests. Legitimate users will briefly see a challenge page while their browser completes the work before accessing the site.

  • How do customers manage their DNS?

    You own DNS. You can use the get-ips endpoint to obtain IPs that should be used for a given domain. Partners can also implement BYOIP (bring-your-own-IP) if that better suits their needs.

  • How often is cache refreshed?

    This depends on which cache is being utilized. Memcache has evictions, Batcache (page cache) has a default cache time of five minutes, and the edge cache takes its cue from the content it is caching.

  • What is the difference between Edge Caching, CDN and Memcache which is applied to WP Cloud sites?

    • Edge Caching — rendered pages are cached.
    • CDN — static files are cached.
    • Memcache — objects/transients are cached so that database lookups aren’t needed for that data.
  • Do you offer persistent object caching, such as Redis or Memcached?

    WP Cloud makes Memcached available as the persistent storage backend for WP_Cache. In the converged architecture of WP Cloud we see better performance and stability from Memcached than we do from Redis.

  • Is there server-side malware protection included in your services, or do customers need to install Jetpack Security separately?

    Jetpack is installed by default. In addition, we can upgrade all or some customers to the full Jetpack security module for a heavily discounted rate.

  • Is the free SSL certificate automatically installed during WordPress setup, or is there a specific process for it?

    We attempt provisioning SSL for each site when the site is created and when the domain name is updated for the site. Failures have retries with backoff, and the Atomic API allows you to check the status and retry SSL provisioning. Partners who wish to use their own SSL solution are able to as well.

  • Is there a user-friendly method for our team to review these logs, such as through a terminal or another tool?

    Yes, we have Grafana boards for our hosting partners. We can provide the credentials for a Grafana board once a partners has a site live with WP Cloud.

  • Are backups and restores included in your services?

    WP Cloud offers different types of backups and restores to ensure that your sites are always secure. 

    Every site hosted on WP Cloud has a redundant site hosted at a different data center. If there is a failure at the primary data center, requests will fail over to the secondary data center. Prolonged outages will result in the promotion of the secondary server to primary without the site owner needing to do anything manually.

    Additionally, WP Cloud automatically creates file system and database backups for user sites. These backups are performed on a site’s replica server and do not impact the resources or performance of a production site.

    Another type of backup is where the site owner wants to revert to a prior version. They can do this with Jetpack Backup, which is a real-time backup on our servers. We provide favorable pricing for those types of backups to WP Cloud partners. 

    WP Cloud also provides restores as described here.

  • Where are WP Cloud’s data centers located?

    WP Cloud’s origin data centers are in Dallas, TX, Ashburn, VA, Los Angeles, CA, and Amsterdam, the Netherlands. The platform also maintains, and delivers content across, 23 global edge locations.