WebEx WebACD is a customer support software that provides tools to monitor and track customer requests and agent responses. It enables you to check the volume of requests, ensure customer calls move quickly, and agents handle requests in a timely manner.
Using WebACD Monitor, you have your finger on the pulse of your support organization. You can check the volume of requests, ensure that customer calls move quickly through the queue, and agents handle requests in a timely manner.
WebACD Monitor provides a number of tools that help you track activity: flow of customer requests and agent response to these requests.
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