WebEx WebACD 3.1

Using WebACD Monitor, you have your finger on the pulse of your support organization. You can check the volume of requests, ensure that customer calls move quickly through the queue, and agents handle requests in a timely manner.

WebACD Monitor provides a number of tools that help you track activity: flow of customer requests and agent response to these requests.

Before you can begin to assist customers, you must first install and setup WebACD.

WebEx is an easy way to share ideas with anyone, anywhere.

It combines real-time desktop sharing with phone conferencing so everyone sees the same thing while
you talk.
It’s far more productive than emailing files and struggling to get everyone on the same page over the phone.
And it can often eliminate the need for people to travel and meet on site.

WebEx is a web-based service, so you can use it from any computer (Windows, Mac, Linux, or Solaris) -- as well as your iPhone, Blackberry, or any other WiFi or 3G-enabled mobile device.

There's no complicated installation. Just log into your WebEx account to start or schedule a session. Participants don’t need to be WebEx subscribers to join you online.

Minimum Windows Requirements
Windows 98 and higher, 133MHz Pentium or AMD, or 233MHz Celeron, 64MB RAM, 50MB
disk space for agent, 350MB disk space for full install, 56Kb Internet connection, Internet
Explorer version 5.0 or higher.