Frequently Asked Questions
Why does VSEDC collect documents?
VSEDC operates under LA City and County program guidelines, which require us to collect eligibility documents for tracking and reporting purposes. Please note that all information is kept confidential and is used strictly for internal compliance. We never share or sell your information.
How do I get assigned a business advisor?
Clients are matched with an advisor after completing the onboarding form and submitting the required eligibility documents. Once assigned, your advisor will follow up with next steps.
How long does the onboarding process take?
Once all eligibility documents are submitted, clients are typically onboarded and matched with an advisor within two weeks or less.
Why can’t I take in-person classes or just speak directly with an advisor?
To serve clients more efficiently, many of our workshops and services are offered online. Some sessions are hybrid, but our virtual system allows us to reach more people quickly.
Clients are matched with a specific advisor to ensure continuity and personalized support. Speaking to multiple or incorrect advisors (e.g., City vs. County assigned) may cause delays or program compliance issues.
I’m not getting a response to my calls or emails — what should I do?
If you’ve been assigned an advisor, the best way to guarantee a response is to book an appointment directly with them. If you haven’t been assigned yet, please check your spam folder and ensure you’ve completed the onboarding form and submitted all required documents.
If you need further assistance, please email us at: clientenrollment@vsedc.org
Can I apply for a loan through VSEDC?
Yes! After working with a business advisor and completing a pre-application, eligible clients may be invited to apply through our loan platform, Lenderfit.
.
