User.com

Start where work happens: connect your store, CRM, and inbox, then let automation take over. In User.com, import contacts or sync them from your existing tools, map custom fields (plan, lifecycle stage, consent status), and clean duplicates in one pass. Drop a tracking snippet on your site to capture page views, clicks, UTM parameters, and session sources. Build practical segments like “High-intent pricing visitors,” “Trial users in week 2,” or “Dormant customers >90 days.” With data flowing in real time, every profile shows a single timeline of emails, chats, calls, and orders so anyone on the team can act fast and in context.

Launch acquisition and nurture in a day. Spin up a landing page from a template, embed a form, and auto-tag submissions to the right list. Kick off a drip that adapts to behavior: if a contact opens but doesn’t click, send a shorter follow-up; if they visit pricing, trigger a comparison guide; if they abandon a cart, send a coupon via email or SMS. Use multivariate tests to optimize subject lines, CTAs, and page layouts. Add website prompts that appear only for defined cohorts (for example, returning visitors from paid search). The AI assistant can draft copy, propose send times, and suggest next best actions based on response patterns.

Keep sales moving without manual chasing. Define your pipeline stages, auto-assign new opportunities by territory or round-robin, and set task rules so follow-ups never slip. Score leads on fit and intent (pages viewed, emails engaged, events completed) and notify reps the moment a threshold is crossed. Reps can call from the browser, log notes automatically, and transfer a live call with one click. When a deal heats up, generate a quote using the product catalog and push it to the record; order updates sync back to keep revenue projections current. Use scheduled alerts for SLAs, stale deals, and at-risk renewals to keep the pipeline healthy.

Support customers where they are. Offer live chat, video calls, and a “call me” option for urgent issues; keep threads persistent so customers never repeat themselves. Co-browse to resolve complex problems in minutes, use shortcut replies for common questions, and route after-hours contacts to an offline form that creates tickets automatically. Agent scheduling ensures coverage, while the knowledge base powers instant answers. Dashboards track funnel performance, win rates, ROI by channel, and time-to-first-response. Export any report, or drill into cohorts and campaigns to see what truly drives revenue. Most teams complete setup and migration within a couple of workdays, then iterate weekly using tests and insights to compound results.