Testimonials
Testimonials
How Storio Group uses Uptime Labs to foster a strong incident response culture
Storio Group, a leader in personalised photo gifting, understands the critical importance of platform reliability, especially during high-demand periods like Black Friday through Christmas.
“Incidents aren’t just about muscle memory, they’re a cultural thing – how you think, how you respond, how you manage stakeholders – which makes it really hard to train. You need something that’s close to a real event.”
— Alex Hibbitt, Engineering Director at Storio
How Trainline uses Uptime Labs’ customised incident response training
Trainline uses Uptime Labs to build key incident response skills – both technically and behaviourally.
“Earlier, whenever an engineer said something, we had the tendency to just believe it. But Uptime Labs taught me not to take every answer at face value. Even experts in their domain can make assumptions or mistakes, so it’s important to challenge what’s being said. That’s something I’ve learned from Uptime Labs.”
— Sangeetha Niranjan, SRE at Trainline
How ESO uses Uptime Labs to build incident muscle memory
ESO develops integrated software solutions that use real-time data and analytics to support EMS agencies, fire departments, hospitals and government organisations.
“I’ve definitely noticed a boost in my confidence and performance during incidents. One of the most measurable outcomes has been a clear reduction in the time it takes to manage and resolve them. Overall, time to resolution has improved.”
— Rory Loughran, Site Operations Engineer at ESO
How IG Group uses Uptime Labs for better decision-making under pressure
IG Group is a global leader in online trading and investments, providing seamless access to stocks, forex, commodities, indices, and crypto. In fast-moving markets, uptime is everything—missed seconds can mean missed opportunities.
“The best thing about using Uptime Labs at IG is we have a broader pool of more experienced incident managers, which results in better preparedness when it comes to managing major incidents. Less stress and more confidence in their capability to do it.”
— Dan Rogers, Service Operations Manager at IG Group
How Uptime Labs helps Oanda assess candidates
“Innovation like [Uptime Labs], especially in incident management, is perceived as an investment in the right direction. We all strive to have 99.9% or 100% uptime, and such an exercise only has a positive impact on our brand, on how we want to position ourselves in the market. [With Uptime Labs] you can have a great overview of what the candidates have been doing and what the process looks like. It helps us understand how different candidates behave when they are in a “real life” scenario.”
