Pricing
Pricing
Our intuitive pricing model makes it easy for your entire team to access Uptime Labs.
Immersive Incident Response Training
Immersive Incident Response Training
Incident Essentials
For everyone on call looking for more confidence, better decision-making & faster recovery.
£60 Get started for free
per user per month, or £500 billed annually. Minimum 20 users.
One year of access per user
6 simulations, 20 minutes each
Individual performance analysis
Certification upon completion: Onboarding Competency Certification
- Clear understanding of on-call expectations and ‘incident citizenship’
- Foundational incident leadership, including Sev 2 ownership within Production Engineering
- Strong impact assessment skills
- Ability to recognise when and how to escalate and bring in additional support
- A ‘restoration first’ mindset during incidents
- Clear, effective communication under pressure
- Ability to build user confidence through decisive incident response actions
Incident Commander
Advanced coordination and decision-making for leaders of high-severity cyber and availability incidents.
£200 Get started for free
per user per month or £2,000 per user billed annually
Access to our complete simulations library (up to 20 per year per user), including multi-player
Team dashboard & individual skill gap analysis
Expert-led post-simulation coaching
Expert-led post-incident review sessions on team simulations
- Managing multiple incidents concurrently
- Coordinating investigations across multiple teams
- Handling third-party and multi-party incidents
- Making rapid decisions under high uncertainty and pressure
- Running efficient incident bridges while maintaining forward momentum
- Managing workload and information overload
- Navigating executive involvement without disrupting response efforts
- Explore cybersecurity and availability incident drills
Enterprise
For leaders scaling operational resilience. Strategic, volume-aligned pricing for teams of 25 and above.
Everything included in the incident commander plan plus:
2 hours with world-class industry experts on core incident response topics
Deep analytics across individual, team and organisational incident response performance
Simulations built exclusively around your organisation’s real challenges
Configure simulations to align with your protocols and extended roles
For 25 users and above.
Frequently Asked Questions
Find answers to frequently asked questions below
A drill (also known as an exercise or training simulation) is a short, immersive experience based on a real incident. Drills help assess how incident response actually unfolds, revealing strengths as well as opportunities for improvement.
Our library of drill simulations is designed to address all key learning objectives related to incident response, covering both technical and non-technical skills. The simulations are based on a range of cyber and non-cyber scenarios. In the ‘organiser’ package, you can select any combination of drills for any number of users.
That’s common – and expected. Uptime Labs focuses on improving learning, preparedness and decision-making, not just reacting to large or frequent failures.
Yes. We’re happy to talk through your needs and help find a pricing option that fits your team and experience.
“Uptime Labs helped us transform subjective training into something objective. That shift has been a real advantage — we now have greater availability, stronger capability, and more consistent performance across the board.”
Dan Rogers
Service Operations Manager, IG Group