Program Features

Tailored Solutions, Big Results. Explore UpsellGuru’s features designed for every hotel to excel.

Custom Branding Tools

Make your hotel’s personality shine with fully personalized, branded communication that mirrors your unique identity. Build trust and engage your guests by seamlessly integrating your brand into every interaction.

Boost engagement effortlessly with branded, personalized guest communication that inspires clicks.
Let your brand take center stage, incorporating your hotel’s visual and textual elements into emails and upsell pages.
Strengthen trust with customized sender domains and URLs for a polished, professional experience your guests will appreciate.

Multi-Channel Upselling

Meet your guests where they are by delivering personalized upsell offers through their favorite communication channels. Multi-channel upselling ensures your message hits the right note at the perfect moment.

Reach guests at the right time and place, increasing engagement and driving higher conversions.
Expand your reach with SMS and WhatsApp alongside email, achieving greater penetration and impressive open rates.
Tailor every message across channels, crafting upsell experiences that feel personal, relevant, and exciting.

Dynamic Pricing

Let your upsell strategy work smarter, not harder. With dynamic pricing, your offers adapt in real time to meet demand and maximize revenue, ensuring your guests see the right price at the right time.

Full Automation

Simplify your life with full automation that does the heavy lifting for you. From processing offers to syncing with your PMS, everything runs smoothly so you can focus on delighting your guests.

Auto-Pilot handles the tough calls, evaluating upsell offers in real-time to accept, wait, or reject based on demand and availability.
Enjoy seamless updates—room type changes and upsell revenues are posted to your PMS instantly and accurately.
No manual work required, freeing you to focus on creating unforgettable guest experiences while your upselling process hums along effortlessly.

Offer Segmentation

Deliver the right offer to the right guest at the right time with our advanced offer segmentation feature. By tailoring upselling opportunities to each guest, you enhance their experience and significantly boost conversion rates.

Powerful Reporting

Unlock key insights with powerful reporting that empowers you to make smarter, data-driven decisions. Transforming analytics into actionable strategies allows hotels to refine revenue approaches and enhance guest satisfaction continuously.

Monitor all essential metrics such as revenue, ROI, and upsell conversion rates to track your success and expose opportunity effectively.
Multi-property performance visibility enabling performance comparisons across different locations, brands, periods and more.
Identify high and low performers with ease, helping you apply targeted strategies to optimize revenue across your hotel chain.

Agent Incentive & Auditing

Motivate your front desk agents and ensure accurate commission payouts with our comprehensive agent incentive and auditing feature. UpsellGuru simplifies tracking and auditing, aligning staff behavior with revenue goals.

Create tailored incentive programs to motivate agents and encourage consistent upselling performance.
Automatically track upsells and generate detailed incentive summaries for precise commission pay-outs.
Benefit from automated auditing that flags any upsells not matching the PMS, ensuring integrity and reliability.

Testimonials

UpsellGuru customer success team is extremely helpful and the system works like a dream! Very happy with the results.

The revenue achieved through UpsellGuru is beyond our expectations, we love it!

UpsellGuru adds a lot of value to our brand. The system is an innovative and easy way to communicate our upselling possibilities with our guests in a fully automated way.

UpsellGuru is more than just an upselling platform, the new registration cards and digital guest journey is just fabulous.

UpsellGuru is a game-changing technology partner by putting guests in full control over the room upgrade.

We are overwhelmed by the success of UpsellGuru for our properties.

Schedule a free consultation

Let’s discuss your hotel’s unique needs and discover how UpsellGuru’s program features can help you achieve your upselling goals.